|
SAMPLE:
Third Party Verification (TPV)
for Long
Distance Switching
Companies.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------ INTRO (PART 1) TO START CALL 469-272-4689 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Thank You for
Calling the Third Party Verification Center!
Please Enter Your Pin#
XXXX
INTRODUCTION OF AUTOMATED THIRD PARTY VERIFICATION SYSTEM "This
call is to confirm the switching of your Long Distance Services. For your protection this call is being
recorded.
TIME AND DATE STAMP ISSUED (automatic) Auto Time Stamp: 07-07-03 17:07:07
------------------------------------------------------------------------------------------------------------------------------------------------------------------------ QUESTION AND ANSWER SECTION (PART2) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------
"Sales Agent, please describe services and pricing details and confirm your customers understanding of this order. Press # to continue. (optional)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 1. VERIFIES
THE NUMBERS BEING CHANGED "Please
enter the telephone number including area code for the number you are
authorizing us make changes on." 777-777-7777 To
hear this again press 1, To
reenter press 2, To
continue press 3 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 2. VERIFIES
THE IDENTITY OF PERSON SWITCHING "Please
say and spell your First and Last Name" -> Additional Birthday
Verification May be Added Here (optional) "John Doe... J O H N D O E " ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 3. VERIFIES CUSTOMER IS QUALIFIED TO PLACE AN
ORDER “If you are qualified to make changes to your phone service and would like to verify
this then please repeat after me" "Yes
I have the authority to make changes to my phone service" ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 4. VERIFIES
BILLING ON CUSTOMERS ACCOUNT
(ACH or Credit Card Data Collection Optional) "To allow charges to appear on your phone bill please repeat after me..." "Yes
I am aware that Long Distance charges will show on my phone bill" ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 5. VERIFIES
THE LONG DISTANCE COMPANIES BEING SWITCHED Please
Say you may switch my long distance service to XYZ Long Distance "Yes
you may switch my long distance to XYZ company" ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ UNIQUE CONFIRMATION NUMBER ISSUED (automatic) Your Confirmation Number is: 7777777777
------------------------------------------------------------------------------------------------------------------------------------------------------------------------ CONCLUSION - WRAP-UP MENU (PART 3) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------
INFORMS
CUSTOMER OF
REFUND POLICY
(automatic) Ex:
"We offer a 30 day satisfaction guarantee, If
you are not completely satisfied will our service you may request a full refund" ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ INFORMS
CUSTOMER OF CANCELLATION POLICY
(automatic) Ex:
"If
you are not completely satisfied will our service you may cancel by
calling our toll free number at: 1-800-xxx-xxxx" ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ INFORMS
CUSTOMER HOW TO GET HELP
(automatic) Ex
"If
you have any additional questions about this order, our services or prices you may call us at
1-800-xxx-xxxx"
----------------------------------------------------------------------------------------------------------------------------------------------------------------------- LOA VIA FAX ON DEMAND: (optional) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------
SYSTEM CAN FAX LETTER OF AUTHORIZATION TO
CUSTOMER "If
you do not already have a copy of our standard Letter Of Authorization form and
would like us to fax this to you immediately please press 1 now... “Please
enter your fax number” "Your
LOA form will be faxed to you within the next 5 minutes." Please complete
and fax to 888-xxx-xxxx, the fax number again is 888-xxx-xxxx. The LOA will have the our fax and a customer
service numbers in case you have any questions." ------------------------------------------------------------------------------------------------------------------------------------------------------------------------
THANK
YOU! "Thank You for using our
third party verification services....Good Bye! |