VoiceStamps Switched Routing Servers

VIRTUAL PHONE SWITCH

HOW CALL ROUTING AND BLOCKING WORKS:
Blocking and Routing Options are processed in the order listed below. Reading down this list, if a match is found in a category then nothing below it in the list is checked. Use this to understand which routing options take precedence over others in case you have different options set. For instance, you can use Routing to Closest Location, but over-ride it with Custom Routing for certain areas, and also have Blocking options in place. However, Custom Routing options have no effect if you have Call Distribution set up.

Blocking

If the toll-free number is disabled, the call is blocked.

If the call is from a payphone and payphones are blocked, then the call is blocked.

If custom blocking is set up for the specific toll-free number, and the current call is not allowed by these settings (area code, area code and prefix, 10 digit number, or State), the call is blocked.

If custom blocking is set up at the "All Numbers" level, and the current call is not allowed by these settings, the call is blocked.

Voice Mail

If calls are set to go immediately to voice mail at the specific toll-free number level, then the call will be sent to voice mail.

If calls are set to go immediately to voice mail for "All Numbers", then the call will be sent to voice mail.

Call Distribution

If call distribution is set up at the specific toll-free number, then this call distribution is used for routing.

If call distribution is set up for "All Numbers", then this call distribution is used for routing.

Custom Routing

If custom routing is set up for the specific toll-free number, and the current call matches the settings for day of week, time of day, origination state or area code or area code and prefix or 10 digit number, then the custom routing destination is used for routing.

If custom routing is set up for "All Numbers", and the current call matches the settings for a custom routing entry, then the custom routing destination is used for routing.

Routing to Closest Location

If US or Canadian locations are defined in the Manage Locations menu item, and you have Routing to Closest Location turned on for the toll-free number, then the call will be routed to the closest location based on distance in miles between the standard location of an area code - prefix combination. Note that if the call is from outside North America, it will be routed to the first location (sorted by phone number). Also note that if two locations are the same distance from the caller, the call will go to the first location (sorted by phone number) - this will certainly be true if you have two locations with the same area code and prefix. Calculations based on phone number are not always exact since some area code - prefix combinations can cover a large area, and some numbers are ported outside the standard area.

Ring-To Number

If none of the above settings are relevant to the call being made, the call will be routed to the ring-to setting for the toll-free number. This is the standard routing for calls where custom routing options are not required.

In addition to the above routing, if voice mail is turned on for the specific toll-free number or the "All Numbers" settings, calls to busy signals will be routed to voice mail.

Also note that you can assign an Auto-Attendant menu as the destination for either custom routing or the ring-to location, and that routing from that point depends on how you have the Auto-Attendant set up.

View Call Detail

Select Toll Free

Select date range

From: mm/dd/yy
Leaving "From" field blank will show all calls from start service date

To: mm/dd/yy
Leaving "To" field blank will show
all calls to current date

Sort Options
	Date Ascending
	Date Descending
	Duration Descending
	Originator
	Destination

Duration

All
Under 2 Minutes

Method
	View in browser
	Email it to me
Email Address:	(separate multiple addresses with a comma)

Custom Routing For 1-888-555-1212

You may choose to route calls to specific locations based on where the call originated from and what time the call was placed. You may choose to route calls based on an originating number, originating state, or route all calls. Calls can be routed to either a specific phone number, or to voice mail. You may also choose to only have calls with the above criteria to be routed during a specific time period on specific days.

For example to choose to route calls from 7:00pm to 6:30am during the week, you would choose OT-Other in the drop down State box, the Voice Mail choice, Weekdays choice, and type in 19:00 into the Start Time box and 06:30 into the Stop box. After you have entered all the information, press the Add button.

Calls from originations not defined will be sent to your main and ring-to number.
**Calls sent to voicemail are billed per minute at the domestic rate**

No Custom Routing is Currently Set

Add Entry
Calls Received from:
3-10 digits of a phone #: (3 digits=area code, 6=area code/prefix, 10=phone #)		-OR- State:

________________________ Will be routed to:
Phone Number (country code + area code & phone #): -OR-
Conference Send E-invitation
Voice Mail

________________________ During the following times:
Everyday	Days- Sun Mon Tue Wed Thur Fri Sat
Weekends (Sat & Sun)	Weekdays (Mon-Fri)
Start/Stop Time in 24 hour format. 12:00=noon, 00:00=midnight
Start Time: Stop Time:

Offset from Pacific Time: Current Pacific Time: 04:49:57 PM
(value between +/- 24 hours)

Call Distribution For 1-866-555-1212

When you set up Call Distribution, we will distribute your calls equally to all the numbers in your list. The first call will go to the first number specified, the second call to the second number, etc.

**Please note that if you have call distribution defined it will take precedence over custom routing, auto attendant, and your original ring-to number.

No call distribution set currently up

Add Entry

-OR-

Routing to the Closest Location for 1-888-555-1212

Routing to the Closest Location works for US and Canadian Locations

Blocking for 1-888-555-1212

You may choose to either block or allow calls from a specific state, area code, area code + prefix, or a specific phone number. For blocked calls, you can select to have the caller hear a busy signal, an error message saying that they have reached a non-working number, continuous ringing, or have the caller sent to your VoiceStamps voicemail. (Calls sent to voicemail or continuous ringing are billed per minute at the domestic rate for the duration that the call is connected to the continuous ringing or voice mail.)

If you ALLOW a state/number, then by default, all other states/numbers will be blocked.
If you BLOCK a state/number, then by default, all other states/numbers will be allowed.

For example, if you wanted to block all calls except for calls from the 888 area code (Dallas, TX.), you would enter 888 as allowed and all calls from other area codes will automatically be blocked. You might also choose to ALLOW a State, but BLOCK a few numbers within that State from calling you. You would enter the State into the ALLOW list, and then enter the specific numbers in that State that you want to block into your BLOCK list.

Note: Call Blocking settings on individual numbers are used in combination with Call Blocking settings for All Numbers.

Allowed	Blocked
All the calls matching the following criteria will be allowed.	All the calls matching the following criteria will be blocked.
	Numbers:
	435-676-1111	Delete
	513-894-2222	Delete
	620-232-3333	Delete
	713-957-4444	Delete
	903-455-5555	Delete
	903-456-6666	Delete
Delete All	Delete All

Action for Blocked Calls
Busy Signal Not Available from your Calling Area Message Non-Working Number Message Default to Account Level Setting Calls sent to voicemail or continuous ringing are billed per minute at the domestic rate for the duration that the call is connected to the continuous ringing or voice mail. Continuous Ringing Voice Mail


Add Entry
Allowed Blocked
3-10 digits of a phone number (3 digits=area code, 6=area code/prefix, 10=phone number)
OR
State (including Canada and the Caribbean):

Payphone Blocking for 1-888-555-1212

Block your VoiceStamps number(s) from receiving calls from payphones. Calls from payphones to your VoiceStamps number(s) are charged $0.50 per call. This charge is per call, not per minute and is in addition to the normal per minute rate.

You may block calls from payphones by clicking on the Payphone Blocking ON below. There is a one time charge of $10 per toll-free number each time you turn this feature on or back to off.

Caller ID for 1-888-555-1212

You may set your VoiceStamps number to appear on your inbound caller ID display - without losing the true caller ID on your Call Detail Reporting - so you'll still capture all the call data and customer information. When using different VoiceStamps numbers in your advertising to track responses, this feature allows the person answering the calls to see immediately which VoiceStamps number is ringing your phone, and answer calls appropriately.

Choose Recorded Calls
You may enter search criteria in some or all of the boxes below, or leave them blank to retrieve all records.

VoiceStamps Number:
Origination Number :	Destination Number:
From Date (mm/dd/yy):	To Date (mm/dd/yy):
Min Time in Seconds:	Max Time in Seconds:

Recorded Calls
All Calls are listed in Pacific Time. To select all calls check the box at the top of the column.

Date	VoiceStamps	Name	Ring-to	Orig Num	Caller ID	Duration
06/17/05 06:54 AM	1-888-555-1212	VoiceStamps	18885551212	6512228888	ELECTRIC CO	1m 16s	Play Notes
06/17/05 07:32 AM	1-888-555-1212	VoiceStamps	18885551212	8131115555	Frank Jones	27m 1s	Play Notes
06/17/05 09:36 AM	1-888-555-1212	VoiceStamps	18885551212	8885552222	MCI	0m 21s	Play Notes
06/17/05 09:37 AM	1-888-555-1212	VoiceStamps	18885551212	8885553333	Marriot	1m 19s	Play Notes
06/17/05 09:39 AM	1-888-555-1212	VoiceStamps	18885551212	8885554444	UPS	1m 2s	Play Notes
06/17/05 10:04 AM	1-888-555-1212	VoiceStamps	18885551212	8885555555	Bealls	26m 53s	Play Notes
06/17/05 10:27 AM	1-888-555-1212	VoiceStamps	18885551212	5818887777	Walt Disney	1m 24s	Play Notes
06/17/05 01:00 PM	1-888-555-1212	VoiceStamps	18885551212	3538881111	Boeing	0m 26s	Play Notes
06/17/05 01:00 PM	1-888-555-1212	VoiceStamps	18885551212	2938881111	ATT	12m 26s	Play Notes

Email Address: (separate multiple addresses with a comma)

Campaign Analysis
Define Advertising Campaign
Calls per Campaign
Percentage of Calls per Campaign
Average Duration per Campaign
Total Duration per Campaign
Cost per Call
Usage by Date
Calls by Origination
Calls per Week
Calls per Day of Week
Calls by Date
Calls per Hour

DEFINE ADVERTISING CAMPAIGN

Click on a number to change the name or campaign cost values

VoiceStamps Number	Name / Identifier	Campaign Cost
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-888-555-1212	ABC Company	$0.00
1-866-890-1515	XYZ Company	$0.00
1-888-555-1212	XYZ Company	$0.00
1-888-555-1212	XYZ Company	$0.00
1-888-555-1212	XYZ Company	$0.00
1-888-555-1212	XYZ Company	$0.00
1-888-555-1212	XYZ Company	$0.00
1-888-555-1212	XYZ Company	$0.00
1-888-555-1212	XYZ Company	$0.00

Total Cost of All Campaigns: $0.00

Number: 1-866-892-5333

Campaign Name:

Cost: $

Calls Per Campaign

Select date range

From: mm/dd/yy
Leaving "From" field blank will show
all calls from start service date

To: mm/dd/yy
Leaving "To" field blank will show
all calls to current date

Originator
	Unique
	Non-Unique

Group By
	VoiceStamps Number/Name
	Call Destination

Calls Per Campaign

Click on any of your toll-free numbers below to adjust campaign name

1-866-892-5333 - ABC Company	47
1-877-366-7243 - XYZ Company	17
1-877-501-3266 - ACME GROUP	6
1-866-999-3366 - ABC Corporation	4
1-866-842-7653 - Dr. Ray Morton	2
1-866-568-6879 - Absolute Technologies	1
1-888-587-4759 - Innovative Marketing	1
1-866-545-5328 - Advanced Marketing	1
1-866-505-5337 - Canada Online	0

Percentage of Calls Per Campaign

Select date range

From: mm/dd/yy
Leaving "From" field blank will show
all calls from start service date

To: mm/dd/yy
Leaving "To" field blank will show
all calls to current date

Originator
	Unique
	Non-Unique

Percentage of Calls Per Campaign
Click on any of your toll-free numbers below to adjust campaign cost or campaign name

Number - Campaign	Calls	Percentage
1-866-892-5333 - ABC Company	47	58.75%
1-877-366-7243 - XYZ Company	17	21.25%
1-877-501-3266 - ACME GROUP	6

View Call Detail

Custom Routing For 1-888-555-1212

Call Distribution For 1-866-555-1212

Routing to the Closest Location for 1-888-555-1212

Blocking for 1-888-555-1212

Payphone Blocking for 1-888-555-1212

Caller ID for 1-888-555-1212

Choose Recorded Calls

Recorded Calls

Campaign Analysis

DEFINE ADVERTISING CAMPAIGN

Calls Per Campaign

Calls Per Campaign

Percentage of Calls Per Campaign

Percentage of Calls Per Campaign