IVR Hosting ServiceSome call it Cloud Computing, others called Software as a Service, whatever you call it, the idea is the same, no hardware or software to purchase or maintain. This means you can focus on your business, sit back relax while we do what we love, build and maintain our IVR Hosting Applications that make our customers rich.
Full Service Managed IVRIVR Application Development and ProgrammingIVR Database IntegrationConnect your business data to our IVR platform and give your customers the information they need in real-time.
Payment Gateway IntegrationIntegrate with any of the following IVR Payment Gateways. For more details visit Payment Gateway Integration
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6 IVR HOSTING PLATFORMS AVAILABLE!
Your IVR services can be completely customized as needed to fit your needs. Based on your needs we will setup your IVR service on one or more of our six different IVR Hosting platforms.
1. Local - IVR Hosted Platform 1 w/ PRIs 2. Local - IVR Hosted Platform 2 w/ Robbed Bit T1s 3. Local - IVR Hosted Platform 3 w/ SIP Trunks 4. Toll Free - IVR Hosted Platform 1 w/ PRI 5. Toll Free - IVR Hosted Platform 2 w/ Robbed Bit T1s 6. Toll Free - IVR Hosted Platform 3 w/ SIP Trunks Each platform is connected to Multiple digital T1s, or SIP Trunks Each platform is connected to a different Tier 1 carrier. If you are setup on 2 different platforms each with a different carrier...this gives you a total carrier backup and complete system redundancy. If primary platform is down, you can instantly switch to your backup platform. Both systems are connected IVR database so all your data stays in one place under the same login. This give you and instant real-time failover for mission critical applications. Premium IVR Hosting services without breaking the bank. Professional Voice Talent ServicesStart Your Own IVR BusinessWhite Label Program is available, call us for details.
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IVR Hosting Services - Call Flow OverviewMenus, Boxes and Modules are like building blocks or puzzle pieces that snap together
High Volume Capacity for Large Call Centers Modular System Design Fast Off the Self Development with a limited customization required We specialize in Custom IVR Hosting and support large Custom IVR projects that require real-time data exchange back and forth. We will show you how to integrate our Hosted IVR Platform into your custom software application. We can assist you with the custom application development and show how you to integrate your software application into our Hosted IVR Platform using a simple API interface. Connect numbers, menus, boxes, and modules together for fast turn-around time. Step 1. Call Scripting and Recording IVR Prompts - Call Scripting, Voice Talent - Pre-Recorded Prompts - Custom Recorded Prompts - Skip this step if your project is generic or not custom Step 2. Call Origination and Termination - Acquire New Number - Toll Free Number - Local DID Number Step 3. Call Handling - Menu Access Box - Voicemail Box - IVR Lookup Box - IVR Login/Access Box - IVR PIN Allocation Box - IVR Routing Table Box Step 4. Data Processing - IVR Playback Box - IVR Data Capture Box - IVR Q&A/Survey Box - IVR Payments Box - Payment Gateway Module Step 5. Message Notification - Message Notification Box - Outbound Dialer Box - Web Callback Box - Fax-on-Demand Box - Fax-to-Email Box Step 6. Reporting (automatic) - Call Detail Reports - Query Result Strings - Web Login with IVR Data Step 7. Integration with External Data Source (optional) - 411 Directory Module - XML/Soap Module - Credit Reporting Agency With off-the-shelf menus, voice prompts, and boxes we can quickly launch your new IVR application. |
Data Center and Network OperationsOur Network Operations Support Team is available 24 hours a day. Guaranteed response to all support tickets within one business hour.
Our tech support office and network operations center are located in our flagship hardened facility in Deep Ellum, Downtown Dallas, Texas. From here all aspects of our network and operations are monitored and managed. We have clean filtered, dedicated AC power service from multiple, diverse utility feeds. Power is also backed up by redundant UPS battery backup and diesel generator with automatic transfer. With access to connection points at 901 Main Street, 2323 Bryan Street, and Dallas Infomart carrier hotels we provide our customers with access to one of the largest, most geographically-diverse metro fiber footprints in Dallas. We have abundant dark-fiber available for future expansion, or for lease to customers requiring dedicated fiber connectivity. In addition, our exclusive microwave fail over system utilizes the same technology that major telephone carriers use to ensure connectivity even when all physical lines are cut. This is exclusive not available from any other IVR providers. |
