ADVANTAGES OF HOSTED CALL RECORDING:
No Hardware, Software, or Equipment to Maintain:
No equipment involved, no moving parts, 100% digital recordings and data
storage technologies.
Supports Mobile, Virtual, and Remote Users:
It works anywhere, 24/7, with any phone,
including mobile phones.
Supports Voice and Data
Retrieval Systems:
You may listen to your voice recorded messages from anywhere by email,
phone, web, ftp, web-email, cd.
Virtual Recording Solutions:
Inbound Call Recording works
simply by calling straight into the VoiceStamps system, 3-way call,
bridged call, call into
our system. Upon entering our system recording sessions can be
launched automatically or with press of a touch-tone button. Automated
Attendants can be setup to instruct callers and collect voice or
touch-tone responses. Inbound call recording is the type of call recording we
use for services like Verbal Contracts, Third-Party Verification, and
ACH or Credit Card Payment Processing. This type of configuration allows you to pick which
phone calls you want to record.
Outbound Call Recording works basically like a calling card platform
but with all your calls being recorded. This service comes with
dedicated toll free number and PIN for you to make outbound
recorded calls. This type of configuration allows you to pick which
outbound calls you want to record.
Flexible Call Recording
Solutions:
Trunk Side Recording:
VoiceStamps has recording equipment cross connected with a toll free
carrier and placed in front of the phone companies switching equipment,
so the entire call can be captured, even the initial rings before call is
answered. This style of call recording configuration is often called
Trunk-Side Recording. Trunk-Side Recording automatically captures
time and date, caller id, ring to number, and call duration for every
single call for a complete call recording and monitoring solution.
Station Side Recording:
VoiceStamps also has call recording equipment placed behind the phone
companies switching equipment and behind VoiceStamps PBX and Firewalls
and in parallel with our IVR Platform. This style of call recording
configuration is often called Station-Side Recording. Station-Side
Recording automatically captures time and date, caller id, record id,
call center id, agent id, customer phone, and any other information you
collect and displays via the web in real-time.
Dual Recording:
Trunk Side and Station Side Recording can be combined together
like our Professional Third Party Verification service that includes call
center recording and monitoring with quality control and call review and
scoring process.
Call
Logging and Call Detail Reports (CDR):
A summary of call activity is maintained for all calls channeled through VoiceStamps.
All activity is stamped with the time, date, and duration of the call into a
database and viewable in real-time via the web.
Real-time Call Details
Reports Available:
You can login to the web and see your call activity on a per number
basis with time and date stamp, caller id, and call duration.