Verification  Requirements for LD Switching..... 

(1) All of the following information shall be provided in a clear and conspicuous manner and contained in any communication with a customer for consent and verification of authorization from that customer for an order for a product or service:
 

(A) date of consent and verification of authorization;
(B) name and telephone number of the customer;
(C) question and answer to ensure that the customer is qualified to order the product or service and to authorize the billing;
(D) explanation of each product or service offered;
(E) explanation of all applicable charges;
(F) explicit customer acknowledgment that the charges will be assessed on the customer's telephone bill;
(G) explanation of how a product or service can be cancelled;
(H) description of how the charge will appear on the customer's telephone bill; and
(I) information on whom to call and a working, toll-free telephone number for customer inquiries.

(2) Except in customer-initiated transactions with a certificated telecommunications utility for which the service provider has the appropriate documentation, the consent and verification of authorization from a customer for an order for a product or service shall be obtained by one or more of the following methods:

(A) Written documentation.
(i) Written consent and verification of authorization shall be a separate document containing only the information required by paragraph (1) of this subsection for the sole purpose of authorizing the charges for a product or service on the customer's telephone bill.
(ii) The document shall be signed and dated only by the customer.
(iii) The document shall not be combined with inducements of any kind on the same document.
(iv) If any portion of the document is translated into another language, then all portions of the document shall be translated into that language.  Every document shall be translated into the same language as any promotional materials, oral descriptions, or instructions provided with the document.

(B) Toll-free electronic authorization as prescribed by the Federal Communications Commission (FCC) in 47 C.F.R. §64.1100(b).

(C) Voice recording.
(i) The recorded conversation with a customer shall be in a clear, easy-to-understand, slow, and deliberate manner and shall contain the information required by paragraph (1) of this subsection.
(ii) The recording shall be clearly audible.
(iii) The recording shall include the entire and actual conversation with the customer.

(D) Independent third party verification recording.
(i) Verification shall be given to an independent third party with minimal participation by a service provider only to respond to specific questions from the customer.
(ii) The recorded conversation with a customer shall be in a clear, easy-to-understand, slow, and deliberate manner and shall contain the information required by paragraph (1) of this subsection for the sole purpose of authorizing the charges for a product or service on the customer's telephone bill.