Advice Hotline Flat Rate
How does Pay by Phone work?
We give you a dedicated phone number with prompts branded in your name. Caller can make payments 24/7 using any touch-tone phone. Money is transferred into your merchant account daily.
How Our Flat Rate Hotline (Advice Hotline) Works:
How long does it take for payment to process?
Processing is real-time and normally takes 1-2 seconds
How long does it take until we get our money?
Collected funds are deposited into your merchant account daily
What would be the procedure to refund or if there is any chargeback?
Login to your Virtual Terminal or Payment Gateway, find transaction and issue a refund/credit
How do we integrate it with our phone system (EX. Ring Central) so that we can use it on the initial sales call?
You can forward calls into our platform from your auto-attendant and then after we process a payment we can either drop off the line or transfer back to your phone system.
Can an advisor login and logout of a call queue, or set available/unavailable status?
Yes, Advisors can login or logout of the call queue by phone or by web.
LOGIN/LOGOUT BY DIAL STRINGS (easiest method, no internet required)
By phone they would login and log out by using a dial string from any touch-tone phone. There are two different strings one for available/login and one for unavailable/logout. Each advisor can have their own personal box number to use inside of each one of their dial strings.
LOGIN/LOGOUT BY CHANGING YOUR BOX SETTINGS
Advisors can login or logout of the call queue by calling into their voicemail box settings and entering the box options area and selecting the schedule they want. This is the same thing that the dial string does except you are doing it step by step manually. Using a dial string usually easier and faster way to do the same thing.
LOGIN/LOGOUT BY WEB (internet access is required)
Advisors can login/logout of the call queue over the internet from the VoiceStamps.com control panel. Each advisor will have the ability to enter control panel, go into box settings, and toggle to a different schedule, one is set to 24/7 and another is set to always off. A third schedule can be created if needed for automated scheduling (EX 9-5 M-F).
How do we change or set our Rate Per Minute?
The rate per minute is hard-coded into the payment amount calculator that runs at the end of each pay per minute call. To update your rate per minute, send email request to firstname.lastname@example.org. Change requires half hour of custom programming and testing including updating the voice prompt that mentions the per minute rate to callers.
Can we offer both flat rate per call and per minute pricing on the same advice hotline?
Yes, the way we calculate the amount to charge is programmed different, however, we can offer a menu up front that gives both flat rate and per minute options to the callers.
Can we keep our existing number?
You can keep existing numbers by porting or forwarding. To port a number simple fill out and sign a simple number porting form giving us permission to port your number over to the Voice Stamps platform. You can take your number with you if ever needed.
Can we allow or restrict certain users?
When using customer id or account numbers we have ability to check a balance and allow/deny access based on the balance. If balance is $0 we can deny access.
Data Integration Options:
Data Transfer Options:
How do we setup real-time data integration between us and Voice Stamps? (requirements)
Credit Card Security Details:
What percentage to you take out?
You use your own merchant account/gateway, and this means you get to keep 100% of what you collect, minus merchant account processing fees. (Average 2%-3%) and gateway fees ($.15 to $.35 per transaction)
Do I need my own merchant account or do you provide one for me?
We allow you to bring your own merchant account, if you do not have one we can help you get setup with a new merchant account. Since you use your own account we do not take out a percentage, you keep 100% of what you collect. If needed, we can also help with setting up your payment gateway (EX. Authorize.net)
If you help me with a merchant account provider what is the rate they will charge me?
Rates vary based on type of business and risk. The rates are typically between 2% to 3% per transaction.
What Payment Gateways does the Pay by Phone service support?
How much does Authorize.net payment gateway cost?
If Signup is direct w/ Authorizet.net - $49.95/setup, $30/month, $.30/transaction
If Signup is through Voice Stamps - $49.95/setup, $15/month, $.15/transaction
Advice Hotline Pricing:
How much does the flat rate advice hotline cost?
$199.95/setup, $50.00/month, $.50/transaction, $.05/minute
Learn More about IVR Payments