Pay per Call - Advice Line - Per Minute


START YOUR OWN ADVICE LINE!
​
Receive 100% Payouts Daily!
- We Do Not Take % of Your Earnings
- Use Your Own Merchant Account
- Use Your Own Payment Gateway
- Branded In Our Own Name
- Custom Voice Talent Provided
- Offer Live or Recorded Advice
- Call and Payment Data Available Online
Flexible Billing Support!
- Offer Flat Rate Billing
- Offer Per Minute Billing
- Offer Flat Rate + Per Minute Billing
- Set Any Pre-Auth Amount
- Set Any Rate Per Minute
- Offer Menu of Pricing Options
- Special First Time Caller Pricing
CLICK HERE TO SIGNUP NOW!
​How Advice Line Works for Advisors
1. Advisor can log themselves in/out by calling system and entering code
2. Advisor receives their own phone number/extension for clients to call into 24/7
3. Only callers with authorized credit card are transferred to Advisor
4. Call comes to Advisor with advice line's caller id
5. Advisor Presses 1 to Accept Call (no charge unless advisor presses 1)
6. Simply hang-up to end the call
 
How Advice Line Works for Customers
  1. Call into Pay-per-Call Advice Line (if multiple advisors then select Advisor)
  2. System authorizes customer's card for X amount to secure funds.
  3. Customer is connected directly to adviser.
  4. When call is finished, hang-up,
  5. System calculates (connected minutes X rate per minute) and charges customer's card
​LIST OF ADVICE LINE FEATURES:
 
Customizing, Branding, and Admin Features
  • Vanity Toll Free Numbers
  • Local and Toll-Free Number portability
  • Professional Voice Talent
  • Custom Greetings
  • Custom Call Transfer Music
  • Custom Waiting on Hold Music
  • Instant Email Delivery
 
Adviser Management Features
  • Each Adviser has their own personal extension.
  • Each Adviser can set their own availability. (Call Transfer ON/OFF)
  • Payment Status Reports
  • Call Detail Reports
 
Payment Processing Features
  • Payment Gateway Integration
  • Real-time Billing – real-time approval or decline
  • Supports Per-Minute Billing
  • Add-A-Fee – adds a fee onto the final amount
  • Set Your Own Credit Card Authorization Amount
  • Set Max Amount Allowed per Transaction
 
Credit Card Security Features
  • Our system never stores sensitive card data
  • Data is held in memory buffer and sent via encrypted data stream
  • Full card number is never stored (We only store last 4 digits)
  • Security card code (CVV2) number is never stored
 
Call Transfer Features
  • Hold Que – customer is not billed while holding
  • Set Advisor Schedules Day/Night/Weekend
  • Admin or Adviser can turn call transfer on/off by phone
  • Ring All, Direct Extension, or Round Robin Call Distribution
  • Callers can be transferred to multiple numbers at once (ring-all)
  • Callers can be transferred to menu of options with recorded messages
  • Set Max Allowed Time per Call (Default is 120 Minutes)
  • After credit card is approved customer can enter an adviser's extension number (direct)
  • After credit card is approved customer can request next available adviser (round-robin)
 
System Reliability Features
  • Supports Unlimited Concurrent Calls at Once
  • Multiple Server Clustering for High Availability
  • Multiple Telecom Carriers
  • Backup Number Failover
  • Multiple Internet Data Carriers
  • Daily Off-site Backups
  • Escalation Procedures, Multiple points of contact with cell phone numbers
  • 24/7 Technical Support
WEB MANAGEMENT:

ADMIN LOGIN
  • Manage Adviser Availability - turn agents availability on/off
  • Manage Adviser Extensions
  • Manage Adviser Call Transfer Settings
  • Manage Adviser Voicemail Settings
  • Manage Adviser Day/Night/Weekend Schedules
 
ADVISOR LOGIN
  • Manage Adviser Call Transfer Settings
  • Manage Adviser Availability – Advisers can manage availability, on/off
  • Manage Adviser Voicemail Settings
  • Manage Adviser Day/Night/Weekend Schedules
  • View Per Minute Report

CUSTOMER LOGIN - coming soon
  • Buy pre-paid minutes by phone
  • Redeem Promo Code by phone
  • Show history of purchases
PAY PER CALL - FAQ:

​How long does it take for payment to process? 
Processing is real-time and normally takes 1-2 seconds
 
How long does it take until we get our money?
Collected funds are deposited into your merchant account daily
 
How do we issue refunds to our customers?
Login to your Virtual Terminal or Payment Gateway, find transaction and issue a refund/credit.
 
How do we integrate our phone system with your phone system?
You can forward calls into our phone system from your phone system or auto-attendant and then after we process a payment we can transfer calls back into your phone system or auto-attendant.


Can an advisor login and logout of a call queue, or set available/unavailable status?
Yes, Advisors can login or logout of the call queue by phone or by web.
 
LOGIN/LOGOUT BY PHONE
Advisors can login or logout of the call queue by calling into their dedicated phone number and entering their extension number.  System will say "welcome back" when logging in and "bye" when logging out.

LOGIN/LOGOUT VIA DIAL STRING
By phone adviser can login and log out by using a dial string from any phone.
 
LOGIN/LOGOUT BY WEB
Advisors can login/logout of the call queue over the internet. Each advisor will have the ability to enter control panel, go into box settings, and toggle to a different schedule, one is set to 24/7 and another is set to always off. A third schedule can be created if needed for automated scheduling (EX 9-5 M-F).


Can we offer both flat rate per call and per minute pricing on the same advice hotline?

We can handle this 2 different ways...

1. Menu Options - We can offer a menu up front that gives both flat rate and per minute options to the callers to pick from.

2. Hybrid Billing - We can do both during the same call charging a flat rate up front and then a bill per minute amount after a certain amount of time. For example, $10 for the first 10 minutes and then $2.99 per minute after that.

 
Can we keep our existing number?
You can keep your existing number by porting or forwarding.  To port a number simply fill out and sign number porting form to give us permission to port your.

 
Can we allow or restrict certain users?
When using customer id or account numbers we have ability to check a balance and allow/deny access based on the balance. If balance is $0 we can deny access.

Advice Line Pricing:​

STANDARD ADVICE LINE:
  • 1 Dedicated Inbound Number 
  • 1 Advisor Login (Single-Agent)
  • 1 Unique Rate Per Minute (Single-Rate)
  • 1 Unique Pre-Auth Amount
  • 1 Advisor Extension

Standard Pricing:
$199/setup, $69.95/month
$.50/transaction, $.10/minute

Add Standard Extension
$5/setup, $5/month per extension

Add Virtual Phone Number
$5/setup, $5/month per extension
ADVANCED ADVICE LINE:
  • 1 Dedicated Inbound Number
  • 5 Advisor Logins (Multi-Agent)
  • 5 Unique Rates (Multi-Rate)
  • 5 Advisor Extensions
  • 5 Set Pre-Auth Amounts
​
Advanced Pricing:
$699/setup, $149.95/month
$.50/transaction, $.10/minute

Add Advanced Extension
$10/setup, $10/month per extension

Add Virtual Phone Number
$5/setup, $5/month per extension

To use our service you will need your own payment gateway...


Authorize.net Payment Gateway:
$50/setup, $12/month, $.05/transaction

Stripe.com Payment Gateway: (instant approval)
$0/setup, $0/month, $.30/transaction
UPGRADES:
For Advanced Advice Lines Only

Stored Credit Card Info Module
= $100 setup, free monthly

3 Minutes to Hang Up Module
= $100 setup, free monthly

First 3 Minutes Always Free Module
= $100 setup, free monthly

Flat Rate + Per Minute Combo Billing Module
= $100 setup, free monthly

Special Rate for First Time Callers Only Module
= $100 setup, $39.95 monthly
OR