Pay per Call - Advice Line - Per Minute
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START YOUR OWN ADVICE LINE!
How Pay per Call Platform Works for Advisors
We give you a dedicated phone number with prompts branded in your name. Callers can make payments 24/7 using any touch-tone phone. Money is transferred into your merchant account daily. How Advice Line Works for Customers
LIST OF ADVICE LINE FEATURES:
Customizing, Branding, and Admin Features
Adviser Management Features
Payment Processing Features
Credit Card Security Features
Call Transfer Features
System Reliability Features
WEB MANAGEMENT:
ADMIN LOGIN
ADVISOR LOGIN
CUSTOMER LOGIN - coming soon
Merchant Account:
You must have a merchant account and payment gateway setup for our service to work. If you need assistance setting up merchant account or gateway we can help you. Do I need my own merchant account or do you provide one for me? We allow you to bring your own merchant account, if you do not have one we can help you get setup with a new merchant account. Since you use your own account we do not take out a percentage, you keep 100% of what you collect. If needed, we can also help with setting up your payment gateway (EX. Authorize.net) If you help me with a merchant account provider what is the rate they will charge me? Rates vary based on type of business and risk. The rates are typically between 2% to 3% per transaction. |
PAY PER CALL - FAQ:
How long does it take for payment to process? Processing is real-time and normally takes 1-2 seconds How long does it take until we get our money? Collected funds are deposited into your merchant account daily How do we issue refunds to our customers? Login to your Virtual Terminal or Payment Gateway, find transaction and issue a refund/credit. How do we integrate our phone system with your phone system? You can forward calls into our phone system from your phone system or auto-attendant and then after we process a payment we can transfer calls back into your phone system or auto-attendant. Can an advisor login and logout of a call queue, or set available/unavailable status? Yes, Advisors can login or logout of the call queue by phone or by web. LOGIN/LOGOUT BY PHONE Advisors can login or logout of the call queue by calling into their dedicated phone number and entering their extension number. System will say "welcome back" when logging in and "bye" when logging out. LOGIN/LOGOUT VIA DIAL STRING By phone adviser can login and log out by using a dial string from any phone. LOGIN/LOGOUT BY WEB Advisors can login/logout of the call queue over the internet. Each advisor will have the ability to enter control panel, go into box settings, and toggle to a different schedule, one is set to 24/7 and another is set to always off. A third schedule can be created if needed for automated scheduling (EX 9-5 M-F). Can we offer both flat rate per call and per minute pricing on the same advice hotline? We can handle this 2 different ways... 1. Menu Options - We can offer a menu up front that gives both flat rate and per minute options to the callers to pick from. 2. Hybrid Billing - We can do both during the same call charging a flat rate up front and then a bill per minute amount after a certain amount of time. For example, $10 for the first 10 minutes and then $2.99 per minute after that. Can we keep our existing number? You can keep existing numbers by porting or forwarding. To port a number simple fill out and sign a simple number porting form giving us permission to port your number over to the Voice Stamps platform. You can take your number with you if ever needed. Can we allow or restrict certain users? When using customer id or account numbers we have ability to check a balance and allow/deny access based on the balance. If balance is $0 we can deny access. |
Advice Line Pricing:
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STANDARD ADVICE LINE:
Standard Pricing: $199/setup, $69.95/month $.50/transaction, $.10/minute Add Standard Shared Extension $5/setup, $5/month per extension Add Standard Dedicated Extension $10/setup, $10/month per extension Add Virtual DID Phone Number (optional) $5/setup, $5/month per extension Advisor Availability Check & Re-Route (recommended) = $50 setup, $29.95 monthly |
ADVANCED ADVICE LINE:
Advanced Pricing: $699/setup, $149.95/month $.50/transaction, $.10/minute Add Advanced Dedicated Extension $30/setup, $30/month per extension Add Virtual DID Phone Number (optional) $5/setup, $5/month per extension |
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Authorize.net Payment Gateway:
$50/setup, $12/month, $.05/transaction |
ADVICE LINE UPGRADES:
Stored Credit Card Info Module = $100 setup, free monthly 3 Minutes to Hang Up Module = $100 setup, free monthly First 3 Minutes Always Free Module = $100 setup, free monthly Flat Rate + Per Minute Combo Billing Module = $100 setup, free monthly Special Rate for First Time Callers Only Module = $100 setup, $39.95 monthly |
