💳 Payments

Pay by Phone

VoiceStamps Pay by Phone enables businesses to collect payments 24/7 through an automated IVR system. Customers call a dedicated number, enter their account information, and complete secure card payments without speaking to an agent.

📞(866) 892-5333
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Transparent Pricing

$0.50/txn

Per successful transaction, includes Stripe processing

Why Businesses Choose VoiceStamps

24/7
Availability
High
Uptime
7+
Years Retention
50+
Integrations

What is Pay by Phone?

PCI-compliant IVR payment collection with Stripe integration, receipt delivery, and custom payment profiles.

VoiceStamps Pay by Phone enables businesses to collect payments 24/7 through an automated IVR system. Customers call a dedicated number, enter their account information, and complete secure card payments without speaking to an agent. VoiceStamps has provided this service since 2000, helping thousands of businesses maintain compliance and improve customer experience.

Key Benefits

Why businesses choose Pay by Phone from VoiceStamps

Reduce Agent Costs
Automate payment collection and free up agents for higher-value tasks. Most payments complete without any human intervention.
24/7 Availability
Customers can pay at any time, even outside business hours. No wait times, no hold queues.
PCI Compliance
Our payment IVR is PCI-DSS Level 1 certified. Card data is tokenized by Stripe and never touches your systems.
Instant Confirmation
Customers receive immediate payment confirmation by phone, SMS, or email. No uncertainty about payment status.
Flexible Profiles
Create multiple payment profiles with custom prompts, questions, and routing for different departments or services.
Convenience Fees
Optionally add a convenience fee for card payments. Customer confirms the fee amount before proceeding.

Complete Feature Set

Everything included with Pay by Phone

✓ PCI-DSS Level 1 compliant
✓ 24/7 automated payment collection
✓ Credit card and ACH payments
✓ Custom IVR prompts per profile
✓ Real-time payment confirmation
✓ SMS and email receipts
✓ Multiple payment profiles
✓ Customer lookup by account number
✓ Add-A-Fee convenience fee option
✓ Stripe integration
✓ Webhook notifications
✓ Detailed transaction reporting

How Pay by Phone Works

Simple integration, powerful results

1

Customer Calls

Customer dials your dedicated Pay by Phone number and is greeted by your custom IVR.

2

Account Lookup

Customer enters their account number or phone number. System looks up their balance or pending invoices.

3

Payment Entry

Customer enters card number, expiration, and CVV using phone keypad. All data is encrypted.

4

Confirmation

System processes payment via Stripe, provides confirmation number, and optionally sends receipt.

5

Integration

Payment status and details are sent to your systems via webhook for automatic reconciliation.

Industry Use Cases

How different industries use Pay by Phone

Utility Bill Payments
Let customers pay electric, water, and gas bills 24/7 without waiting on hold.
Medical Payments
HIPAA-compliant payment collection for healthcare providers and medical billing.
Property Management
Collect rent payments by phone with tenant account lookup.
Service Companies
Accept payments for HVAC, plumbing, and home service invoices.
Subscription Renewals
Automate recurring payment collection for memberships and subscriptions.
Government Fees
Collect permit fees, fines, and municipal payments securely.

Compliance & Certifications

Pay by Phone meets strict regulatory requirements

PCI-DSS Level 1
NACHA ACH
State Payment Regulations

Industries We Serve

Pay by Phone is trusted across multiple sectors

UtilitiesHealthcareProperty ManagementGovernmentHome Services

Integration Partners

Pay by Phone integrates with your existing tools

Salesforce HubSpot Zoho Zapier Custom API

Trusted by Thousands

🏆 25+ Years in Business ⭐ 4.9/5 Customer Rating 🔒 Secure Platform 📞 24/7 Support

Customer Testimonial

"VoiceStamps Pay by Phone has transformed how we operate. The reliability and compliance features give us peace of mind while reducing our operational costs."

— Operations Director, Enterprise Customer

Frequently Asked Questions

Common questions about Pay by Phone

Is Pay by Phone PCI compliant?
Yes. Our Pay by Phone system is PCI-DSS Level 1 certified. Card data is tokenized by Stripe and never stored on our servers or yours.
What payment methods are supported?
We support all major credit cards (Visa, Mastercard, Amex, Discover) and ACH bank transfers.
Can customers save their payment method?
Yes. Customers can securely store their card for future payments using Twilio Pay tokenization.
How do customers get receipts?
Receipts can be delivered by SMS, email, or read over the phone. Configuration is per payment profile.
Can I charge a convenience fee?
Yes. The Add-A-Fee feature allows you to pass processing costs to customers. The fee is disclosed and confirmed before payment.
How fast is payment confirmation?
Payments are processed in real-time. Confirmation is immediate upon successful authorization.

Related Services

Services that complement Pay by Phone

Pay By Phone Quick Pay
Learn more →
Pay By Web
Learn more →
Recurring Billing Automation
Learn more →

Support & Resources

📚
Documentation
Comprehensive guides and API docs
💬
Live Chat
Real-time support during business hours
📧
Email Support
Response within 4 business hours
📞
Phone Support
Priority phone support available

Implementation Timeline

Get started with Pay by Phone quickly

Day 1
Account setup and configuration
Day 2-3
Integration and testing
Day 4
Training and documentation
Day 5
Go live!

Enterprise Security

Your data is protected with industry-leading security

🔐
AES-256 Encryption
All data encrypted at rest and in transit
🏛️
Enterprise Security
Annual third-party security audits
🌐
Geo-Redundant
Multi-region data centers for reliability

Developer-Friendly API

Integrate Pay by Phone with your systems

// Example API call

POST /api/v1/pay_by_phone

Authorization: Bearer YOUR_API_KEY

{"status": "success", "id": "txn_123"}

VoiceStamps vs. Alternatives

Feature VoiceStamps Others
24/7 Availability✓Limited
7+ Year Retention✓1-3 Years
Full Compliance Suite✓Partial
US-Based Support✓Offshore

Getting Started is Easy

1️⃣
Contact Us
Tell us about your needs and we'll create a custom solution
2️⃣
Configure
We set up your account with your specific requirements
3️⃣
Launch
Go live with full support and training

Calculate Your ROI

See how much you can save with Pay by Phone

50-70%
Cost Reduction vs Manual Processes
90%
Faster Processing Time
100%
Compliance Rate

Real Customer Results

Measurable outcomes from businesses like yours

⚡
Energy Retailer
98% verification pass rate, zero slamming complaints
🏥
Healthcare Provider
100% HIPAA audit compliance, 4-hour dispute resolution
🏦
Financial Services
75% reduction in compliance costs, zero regulatory fines
📞
Contact Center
35% improvement in QA scores, faster agent training

Enterprise-Grade Technology

Built on proven, reliable infrastructure

Cloud Native
AWS infrastructure with auto-scaling
Carrier Grade
Twilio-powered telephony
AI-Powered
Gemini AI for transcription
Secure Payments
Stripe PCI-certified processing

Access Anywhere

Manage Pay by Phone from any device

💻
Web Portal
Full-featured dashboard accessible from any browser
📱
Mobile Responsive
Optimized experience on phones and tablets
🔗
API Access
Programmatic access for automation and integration

White Label Available

Offer Pay by Phone under your own brand

Custom Branding
Your logo, colors, and domain on all customer-facing interfaces
Reseller Pricing
Volume discounts for agencies and service providers

High Uptime Guarantee

Enterprise reliability you can count on

High
Uptime
24/7
Monitoring
< 1s
Response Time
3
Data Centers

Service Level Agreement

Guaranteed performance with financial backing

Response Time
4-hour response for critical issues, same-day for standard requests
Uptime Credits
Service credits issued if uptime falls below High
Dedicated Support
Named account manager for enterprise customers

Awards & Recognition

🏆
25+ Years
Industry Experience
⭐
4.9/5 Rating
Customer Satisfaction
🔒
Secure Platform
Security Verified
🇺🇸
US-Based
American Company

Request a Demo

See Pay by Phone in action with a personalized demo

Schedule Demo →

Ready to Get Started with Pay by Phone?

Join thousands of businesses using VoiceStamps for their telephony needs

📞(866) 892-5333
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