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UNIVERSAL
CELL PHONE CALL RECORDING
SETUP INSTRUCTIONS


This Guide will show you how to setup Call Recording with the major Cell Phone Companies

How Does UNIVERSAL Cell Phone Call Recording Setup Work?

When you subscribe, you will be assigned a telephone number Call Recording Voice Mail (CRVM) that will replace your existing cell phone Voice Mail. You will need to change the Conditional Call Forwarding settings on your phone to the new number we give you.  This may be accomplished on the phone device, cell carrier website, or may require a call to the carrier.  Find your carrier and follow instructions below

Provider

How to Change From Call Forwarding to Voicemail

Alltel

Enter *71 plus CRVM number as if it is a phone number that you are dialing and press "SEND".

MetroPCS Wireless

Enter *74 plus CRVM number as if it is a phone number that you are dialing and press "SEND".

US Cellular

Enter *74 plus CRVM number as if it is a phone number that you are dialing and press "SEND".

Verizon Wireless

- First Enter *71 plus CRVM number as if it is a phone number that you are dialing and press "SEND".

- Then Enter *90 plus CRVM number as if it is a phone number that you are dialing and press "SEND".

iPhone (AT&T)

  1. Enter *61 plus CRVM number as if it is a phone number that you are dialing and press "CALL".
  2. Enter *62 plus CRVM number as if it is a phone number that you are dialing and press "CALL".
  3. Enter *67 plus CRVM number as if it is a phone number that you are dialing and press "CALL".\

 

AT&T Wireless

Boost Mobile

Sprint/Nextel

T-Mobile

Virgin Mobile

Most newer phones from these cell providers are set up through the phone menu.

  1. Select Settings on your handset
  2. Select Call Settings
  3. Select Forwarding
  4. Now select the appropriate Forwarding options. They vary by manufacturer. You want to forward on these conditions:
    • Busy
    • No Answer
    • Unavailable

NOTE: DO NOT select Unconditional

  1. Set the forward-to number to your CRVM number

Please call your cell provider's customer support for assistance.

Cricket

Sorry, your cell provider may not support conditional call forwarding. Please contact your cell provider's customer service.

All Other Cell Providers

More cell providers are being added shortly. Please contact VoiceStamps Customer Care to receive a notification for when your cell provider is available.



How do I stop my phone from forwarding to UNIVERSAL Call Recorder Voicemail?

Provider

How to Stop call forwarding

Alltel

Enter *710 as if it is a phone number that you are dialing and press "SEND".

MetroPCS Wireless

Enter *73 as if it is a phone number that you are dialing and press "SEND".

US Cellular

Enter *740 as if it is a phone number that you are dialing and press "SEND".

Verizon Wireless

Enter *73 as if it is a phone number that you are dialing and press "SEND".

iPhone (AT&T)

Enter #002# as if it is a phone number that you are dialing and press "CALL".

AT&T Wireless

Boost Mobile

Sprint/Nextel

T-Mobile

Virgin Mobile

Most newer phones from these cell providers are set up through the phone menu.

  1. Select Settings on your handset
  2. Select Call Settings
  3. Select Forwarding
  4. Now DESELECT all forwarding options.

Please call your cell provider's customer support for assistance

All Other Cell Providers

Please call your cell provider


Universal Cell Phone Call Recording - FAQ

Do airtime charges apply for calls forwarded to VoiceStamps CRVoicemail?
Some cell providers count forwarded calls as airtime, others charge a flat rate, and some do not charge a fee. Please check 
with your cell provider.

How do I start the call recording on a call I receive?
When you see the phone ringing and decide it is a caller you want to record, press the “Ignore” or “End Call”button on your phone. This will send your call to the VoiceStamps Call Recording number you have programmed into your phone. The VoiceStamps CR system will immediately transfer the call back to you. Please note 
 
How long does it take to transfer back to me when I send a call to record?
The transfer back through the VoiceStamps system will happen within a few seconds. 

What caller ID will I see when the call comes back to me?
When the call comes back to you, it will show your cell phone’s caller ID—that’s how you will know it is coming from the DVCR system and not just another call coming in.

What happens if I don’t answer my phone or it’s busy?
The call will forward to the VoiceStamps Mail where the caller will leave a  message.

Will  I be notified if someone leaves me a message?
Yes, a notification will be sent to your phone via text message. The audio recording will be forwarded to your email. 
You can receive the audio on your phone as well. 
 
Why doesn't the "new voicemail" indicator on my phone display that I have a new voicemail message even though I do?
VoiceStamps CRVoicemail uses your phone's SMS indicator instead of its new voicemail indicator.

How do I listen to my voice mail messages over the phone?
Dial the VoiceStamps CR number you were assigned. It will recognize your phone and auto login you in. 
Please note your number has to be pre-registed for the auto-login feature to work.

Can I personalize my cell phone greeting?
Yes, just do the following
1. Dial your new voicemail number.
2. When it answers, you will hear “Press 1 to make a call, or 2 to listen to messages.”  Press 2
3. Press 3 for Other Options
4. Press 2 for Greeting Options
5. Press 1 to record your greeting. Press # to stop recording.
6. Press 3 to accept and post your new greeting

Are all calls to my cell phone recorded?

This service is flexible. You don’t have to record all calls.  The only calls that will be recorded are the one you reject sending them through the DVCR system.  If you don’t wish to record a specific call, just go ahead and answer it!

How does the voicemail service provided by VoiceStamps compare with the service from my cell carrier?
VoiceStamps provides a full-featured voice mailbox with all the features you would expect from a corporate voicemail system. It includes message delivery via email/text message.

 What about legal issues relating to call recording? 
You should consult legal counsel as to how you intend to use the call recordings that you make.
Contact by Phone:

NUMBERS
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469-272-4688 - main number
469-272-4608 - fax line
Regional Office Numbers
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415-691-7900 - San Francisco
206-569-8900 - Seattle
314-467-8900 - St. Louis
813-778-9000 - Tampa
520-223-9900 - Tucson
Contact by Email:
sales@voicestamps.com
billing@voicestamps.com
support@voicestamps.com
info@voicestamps.com

Street Address:
2435 N Central Expwy Ste 1200
Richardson, Texas 75080
- Located in the heart of the Telecom Corridor
- Inside Richardson Telecom Centre
- 12th Floor


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