Custom IVR
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Modular System Design
Connect numbers, menus, boxes, and modules together for fast turn-around time. Step 1. Call Scripting and Recording IVR Prompts - Call Scripting, Voice Talent - Pre-Recorded Prompts - Custom Recorded Prompts - Skip this step if your project is generic or not custom Step 2. Call Origination and Termination - Acquire New Number - Toll Free Number - Local DID Number Step 3. Call Handling - Menu Access Box - Voicemail Box - IVR Lookup Box - IVR Login/Access Box - IVR PIN Allocation Box - IVR Routing Table Box Step 4. Data Processing - IVR Playback Box - IVR Data Capture Box - IVR Q&A/Survey Box - IVR Payments Box - Payment Gateway Module Step 5. Message Notification - Message Notification Box - Outbound Dialer Box - Web Callback Box - Fax-on-Demand Box - Fax-to-Email Box Step 6. Reporting (automatic) - Call Detail Reports - Query Result Strings - Web Login with IVR Data Step 7. Integration with External Data Source (optional) - 411 Directory Module - XML/Soap Module - Credit Reporting Agency With off-the-shelf menus, voice prompts, boxes, and modules we can quickly bring our next custom IVR application online. |
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