Voice Stamps specializes in...
When your business is at risk for heavy fines why chance it? Voice Stamps securely stores your records online with lightning fast search and retrieval to quickly mediate any possible disputes.
Our service works with Any Carrier, Any Phone, Anytime, Anywhere
What is better Live TPV or Automated TPV? Go Here to Find Out
What is IVR? (Interactive Voice Response)
IVR stands for Interactive Voice Response. IVR allows customers to interact with a company's telephone system. IVR allows callers to enter, collect, and store, real-time data. IVR is beneficial for customer service by allowing customers to get help quickly, in many cases without having to wait on a live agent. IVR is normally an automated system of prompts hosted behind a local or toll free number and accessed by a touch-tone phone. For security purposes PIN's are required to access sensitive data.
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IVR Helps Cut Costs!
Why Use IVR? One of the number one reasons for using Voice Stamps is to help cut your costs. By freeing up your employees to do more productive tasks. For example, If there is anything that your employees are doing that is very repetitive, such as giving the same directions over and over, or collecting payments, then this is a great situation for Voice Stamps to help your business cut costs.
What are Requirements to use IVR?
No special hardware or software is required and our service is compatible with all phone types. In most cases a telephone is all you need.
To use certain Voice Verification Services you may need 3-way calling feature. Advanced IVR Applications may require Internet Access access to access your data online.
PUC and PSC Compliance for Utility Providers
For utility companies including electric, gas, water in regulated industries, we will work closely together with you to help assure your Automated TPV call scripts cover all PUC or PSC requirements for the specific markets you are servicing. Some states are overbearing with regulations (equals more questions) while others are more relaxed (equals less questions). We will custom design your script to fit your current needs and to account for your future needs moving forward. We will make script changes quickly as you grow and expand into new retail markets.
FCC Compliance for Telco Providers
For telecom companies regulated by the FCC, we will work closely together with you to help assure you TPV call scripts cover all FCC requirements for the area codes you are servicing. For more details about FCC requirement for individual states you may visit https://www.fcc.gov/general/slamming
Flexible Services that Fit Together
Just about any of our services can be integrated with one another. Our services are modular and snap together like puzzle pieces, so many of our services will integrate together...here are a few Verbal Contracts, Third Party Verification, Voice mail, Fax to Email, Fax On-Demand, Web Callback, Auto-Attendant, Call Recording, Outbound Dialing. An automated attendant feature can be integrated into almost any service we offer. By integrating our Pay-by-Phone with our Managed Outbound Dialer we created a whole new service called the Automated Bill Collector. Ask about bundling our services together for creating robust IVR applications quickly and easily.
Benefits of Using IVR Services
Helps Cut Costs
Enhances Your Customer Service
Speeds up Your Response Times
Helps You Lower Your Labor Costs
Automates Repetitive Daily Tasks
Collects Payments by Phone 24/7
Distributes Your Information Fast with Ease
Increases Your Employee Productivity
Familiar with State Rules and Regulations
PCI DSS Compliant - Data Security
Drastically Reduce the scope of your PCI efforts by using our Pay by Phone services. IVR Payments are the perfect solutions for call centers or any business taking payments over the phone.
Works with All Types of Phones
Our IVR system works with all type of telephones including analog, digital, voip, and cellular. Our Third party verification service and our Verbal Contract service uses 3-way calling which works with all types of phone equipment.
Works with All Brands of Phones
Our IVR works with iPhone, Droid, Blackberry, Windows, plus all the office phones from Aastra, Avaya, Cisco, Grandstream, Mitel, ShoreTel, Snom, Panasonic, Polycom, Toshiba and most every other brand out including headsets like Jabra or Plantronics.
Works With All Major Carriers
Voice Stamps operates under Bell Core Standards and is compatible with all the major carriers such as AT&T, Sprint, Verizon, T-Mobile, Nextel, Virgin, Metro PCS, All Tel, and most other US based carriers.
RAD - Rapid Application Development
Many of the functions needed are already pre-built, we integrate these functions together to make Custom IVR Apps. RAD means fast turn-around times for your next IVR project.
What Does Voice Stamps Do?
We host IVR Applications for businesses. Voice Stamps supports both inbound and outbound Applications. Our IVR Platform allows you to collect, record, store, and retrieve data in real-time using any touch-tone telephone.
We do all of the programming and setup for you, and we help you with your call script including recording your prompts. In most cases, you are up and running in 3 business days. We handle all of the programming and testing for you. You can either forward your existing number to us or port them over to our platform.
With Voice Stamps IVR system callers never have to wait on hold for live agents. We automatically processes unlimited calls at once, for instant scalability. There is no hardware and no software required to use our services, all you need is a touch-tone phone and internet for data retrieval. We can get your business setup same day with standard services, and between 1 to 3 business days with customized services. We can provide professional studio quality voice prompts to match your call script as needed.
VIRTUAL PHONE SERVICES FOR YOUR BUSINESS
Sales Verification Services
Third Party Verification
Voice Stamps specializes in third party verification services. We offer automated third party verification with human review and real-time online reporting. Our Third Party Verification service is pre-scripted and automated so your so your agents will not have to read out the same questions over and over. With our Automated TPV system you will never have to worry about important questions accidentally being skipped. We will make sure your TPV call script meets all the requirements for your industry. We are familiar with FCC, FTC, PUC, PSC, PCI/DSS, and HIPPA requirements Order Here