Web Callback

What Does Web Callback Do?
-> Web Callback designs, builds, and hosts custom click-to-talk and web-callback solutions
-> Web Callback offers lowest monthly and per minutes rates in the business
-> Web Callback integrates web callback technology seamlessly into your web site
-> Web Callback uses only high quality Phone-to-Phone connections. (Not VoIP)
-> Web Callback works with all telephones, no special software or equipment needed.

What is a Web Callback Button? 
Web customer types in their callback phone number & clicks the "Call Me Now" button,
their phone rings, plays your custom message, and then connects them directly to you!

Web Callback Process: - See Diagram Below

STEP 1. Customer requests a callback using your Web Callback Web Callback Button or Form
STEP 2. We call your customer within seconds and play your intro message
STEP 3. We transfer customer directly to your location and log call details

WHAT IS A WEB CALLBACK?
Web Callback Buttons initiate high quality Phone-to-Phone conversations between the website customers and and website owners. Web Callback is when a button or web form launches a phone-to-phone call that instantly connects a web customer to live agent by telephone. For added flexibility our web callback service integrates with auto-attendants, voicemail, call recording, and payment processing services.

WEB CALLBACK SERVICE IS EASY TO SETUP
Web Callback Buttons are very easy to install into your websites, banner ads, or emails. Web visitors or email recipients simply click on the Web Callback button, link, or graphic and then type in their callback number....within 30 seconds their phone rings, plays intro message and routes them to where ever you want, such as a live person or an automated attendant.

SERVICE INCLUDES
Each button contains its own ring-to location, availability scheduling, voicemail box, and email notification. Each button comes with its own set of HTML code and self-programmable voicemail boxes, that include the features of our business voicemail service with email, web login, real-time call detail reports, caller id, call tracking, form input tracking, IP and phone blocking and more. Cut-n-paste the Web Callback Button Source Code in an unlimited number of places or web pages for no extra charge.

INCREASE YOUR SALES AND WEB TRACKING WITH WEB CALLBACK BUTTONS?
Using a Web Callback Button will enhance sales acquisitions from your website with easy call tracking and analysis. It can help you to turn your web visitors into actual customers. It helps to separate you from the competition when you call them back immediately (Wow Factor). Helps to drive sales traffic from your website to your phone lines. Plus all of the following features and benefits listed further below.

WEB CALLBACK - BENEFITS:


  • Increases your Customer's Satisfaction
  • Increases your Website's Responsiveness
  • Increases your Visitor's Interaction
  • Turns website viewers into actual phone callers
  • Easy to Use, Just Click and Submit Callback Number
  • Helps You Easily Provide Live Online Help
  • Uses Only High Quality Phone to Phone Based Calls
  • Allows for Pay Per Call Advertising and Tracking
  • Schedule Callbacks as needed
  • Use as Wake-up and Appointment Reminder Service
  • Unlimited Call Volumes, Transfers, Voicemails, etc.
  • Code or Link inserts into buttons, banner ads, and even emails
  • Code or Link is easy to use and requires very little tweaking
  • Private Labeling and Branding is Available
  • Loaded with Call Management Options
  • Enhanced Security Features
  • Powerful Add-on and Upgrades
  • Call Activity Reporting via web login
  • Multi-line service means no busy signals,
  • Allows for unlimited calls, transfers, voicemails, and email.
  • Talk Button and Web Callback Form Hosting with Statistical Analysis is available
  • Integration with Web, Phone, Email, Fax, IVR, Voicemail,
  • and much more, check out all the features and upgrades below!

WEB CALLBACK FEATURES

EASY SETUP: 
No Hardware, Software, Equipment for you to worry about or maintain. This is a 100% Hosted Solution.

INTEGRATING OUR SERVICE:
Web Callback! Integrates into any HTML Format. Use on Web Pages, E-mail Footers, and Banner Ads. We give you a working .html file to simply link to with one simple link. Use a web page provided by us or simply cut n paste the code on to your own we provide your

UNLIMITED BUTTON PLACEMENT:
You may cut-n-paste the same HTML or Button Code in an unlimited number of places or web pages. Each button contains its own ring-to location, availability scheduling, voicemail box, and email notification.

NO DEPOSIT, NO MONTHLY MINIMUM, MONTH-TO-MONTH CONTRACTS:
Pay As You Go, No deposit is required, No monthly minimum is required, No Long Term Contracts

DEDICATED TOLL FREE 800 NUMBER:
Helps separate calls for easy call tracking and analysis and comes with real-time call detail reporting

INSTANT NOTIFICATIONS:
Instant email notification allows you to see caller details before you even pick up the phone. You can see the URL the customer clicked on as well as all of their submitted information. This is a nice convenience factor for those of you who do not want to make the customer go over or repeat all their submitted information again. There is also phone and pager based notification options for those of you always on the go.

ADDED SECURITY FEATURES:
- Network Restricted Access
- IP Address Blocking via Database Lookup
- Call Blocking via Database Lookup
- Call Filtering via Database Lookup
- Carrier Pay Phone Blocking

UNLIMITED CALL VOLUME AND NO BUSY SIGNALS
As a general rule we maintain an excess of capacity to handle customer growth and call spikes, once peak reaches 80% of capacity we automatically order more phone trunks. Our system design allows for unlimited scalability and unlimited call capacity.

PROGRAMMABLE FEATURES:
- Intro Message, Screened Transfer Box Name, Voicemail Greeting
- Remotely Toggle Schedules and Active Greetings
- Turn call transfer feature on or off
- Show/Skip Web Form Results
- Web Push URL
- Email Notification Address

REPORTING OPTIONS:
- Real-time Call Details Reports via the Web
- Real-time data feeds via Web URL Requests
- View Time, Date, Caller ID, Ring-to Number, Origination City, Origination State, and Call Duration
- Call logs can be exported in HTML, Excel, CSV formats with a single click OR URL Request

WEB CALLBACK - CALL MANAGEMENT FEATURES:

CALL DISTRIBUTION OPTIONS:
- Automated Call Distribution
- Geographical Call Routing
- Scheduled Call Routing
- Round Robin Distribution
- Waterfall (Top Down) Distribution

CALL TRANSFER OPTIONS:
- Blind Transfers
- Wait for Ring Call Transfer
- Wait for Answer Call Transfer
- Screened Call Transfer (Whisper) - Plays Box Name, Agent Presses 1 to accept call

DURING CALL TRANSFER OPTIONS:
- Play Music
- Play Simulated Rings
- Play Custom Message

HOLD QUEUE OPTIONS:
- Simulated Hold Queue
- Music on Hold

SCHEDULED DELIVERY OF CALLS TO CUSTOMER:
- Scheduling handles future callback requests.
- You can enter Ring-to Number, Month, Day, Year, Time of Day, AM/PM, and Time Zone

SCHEDULED DELIVERY OF CALLS TO AGENT:
Preset Automated Office Hours with Day, Night, and Weekend Schedules and Greetings

BUSY SIGNAL DETECTION WITH AUTO REDIAL FEATURE:
If initial call to the customer reaches busy signal or if a call is dropped, then we will automatically attempt to reconnect to the customer up to 5 times with a 15 minute delay of interval between each attempt.

MORE WEB CALLBACK FEATURES:

AUTOMATIC WEB PUSH URL REFRESH:
You can set your web callback form to auto refresh to web page of your choice, so when you answer the phone you know your customer is already looking at your website.

CUSTOM INTRO MESSAGE:
Customizing the Intro message that is played to the customer when they answer web callback allows you to private label or brand your service in your own company name.

CLOSEST LOCATION CALL ROUTING (GEO-BASED):
We will design and host your very own customized call routing database, based on skills or geographical intelligence. Use Caller ID Capture in Real-time to seamlessly route callers to their region or final destination.

VIRTUAL CALLING CALL CARD:
Your transfer voicemail box doubles as a virtual calling card

PRIVATE LABELING AND BRANDING:
Customize Web Callback Forms, Web Callback Pop-up Buttons to match your own look and feel or use our provided code.

POWERFUL UPGRADES

-> Virtual Office/Auto-Attendant
-> Automated Call Distribution
-> Geo-Based Call Routing
-> Find Me Follow Me
-> Automated Data Collection
-> Real-time Credit Card Processing
-> Check Processing w/ Real-time Funds Availability Lookup
-> Inbound Virtual Call Recording
-> Outbound Virtual Call Recording
-> Customer Satisfaction Survey, Marketing Survey,
-> Outbound Dialer
-> Real-time Data Feeds
-> SOAP, XML, and Web Services Integration
-> Custom Database Integration

Learn More about Messaging our Services

Auto Attendant
Virtual Office
Voice Talent
Information Hotline
Voicemail
Fax on Demand
Fax to Email
Call Tracking
Web Callback
Call Reminder
Speech to Text
Voicemail Transcription

We offer these messaging solutions:
auto attendant, auto attendant recording, auto attendant phone service, auto attendant software, auto attendant hosting