Inbound IVR Applications

BY CATEGORY
 
Call Management and Routing
​
  1. Auto-Attendant
  2. Virtual Voice Reps
  3. Pre-Trained AI Voice Agents
  4. Skills-Based Call Routing
  5. Automatic Call Distribution
  6. Call Queuing
  7. Callback Service
  8. Call Back Later Option

Voice Interaction and Processing

  1. Speech Recognition
  2. Text-to-Speech
  3. Visual IVR
  4. Interactive Voice Menus
  5. Multi-Level IVR
  6. Pre-Recorded Messages

Authentication and Order Verification

  1. Third Party Verification
  2. Third Party Call Recording
  3. Verbal Contracts
  4. PIN Number Verification
  5. Customer Authentication

Customer Support and Service

  1. Information Hotline
  2. Interactive Information Lines
  3. Product Support
  4. Technical Support
  5. Remote Device Management
  6. Service Desk Assistance
  7. Virtual Receptionist
  8. Service Activation
  9. Customer Onboarding
  10. Service Requests
  11. Technical Diagnostics
  12. Fraud Prevention

Surveys and Feedback Collection

  1. Customer Satisfaction Surveys
  2. Interactive Surveys
  3. Survey Collection
  4. Feedback Collection
  5. Automated Customer Surveys

Notifications and Alerts

  1. Real-Time Notifications
  2. Emergency Alerts
  3. Order Status Updates
  4. Event Reminders
  5. Medication Reminders
  6. Utility Outage Reports
  7. Security Alerts
  8. Utility Outage Notifications

Appointment and Event Management

  1. Appointment Scheduling
  2. Appointment Reminders
  3. Event Registration
  4. Class Registration
  5. Training Session Registration
  6. Event Scheduling
 
Payment and Billing

  1. IVR Payment Processing
  2. Pay by Phone
  3. Pay per Call
  4. Shop by Phone
  5. Pay per Call Advice Lines
  6. Flat Rate per Call
  7. Per Minute per Call
  8. Utility Bill Payments
  9. Patient Billing Inquiries
  10. Financial Services Information
  11. Tuition Payments
  12. Payment Plan Management
  13. Warranty Claims
 
Account and Subscription Management

  1. Account Management
  2. Bank Account Management
  3. Loan Applications
  4. Subscription Services
  5. Membership Renewals
  6. Subscription Renewals
  7. Service Agreement Management
  8. Subscription Cancellations
  9. Membership Information
  10. Customer Account Updates
 
Information and Assistance

  1. Weather Updates
  2. Flight Information
  3. Store Locator
  4. Product Information
  5. Travel Itinerary Information
  6. Medical Information Line
  7. Insurance Claims
  8. Government Services Information
  9. Legal Services Information
  10. Real Estate Information
  11. Library Services
  12. Healthcare Screening
  13. Healthcare Appointment Booking
  14. Patient Health Monitoring
  15. School Announcements
  16. Class Schedules
  17. Business Hours Information
  18. Government Benefits Information
  19. Event Sponsorship Information
  20. Public Transportation Information
  21. Legal Advice Line
  22. Community Service Announcements
  23. Volunteer Coordination
 
Loyalty and Promotions

  1. Customer Loyalty Programs
  2. Promotional Offers
  3. Charity Donations
  4. Loyalty Point Redemption
  5. New Product Launch Announcements
 
 
Monitoring and Diagnostics

  1. Remote Monitoring
  2. Remote Diagnostics

Miscellaneous

  1. Fax to Email
  2. Order Placement
  3. HR Inquiries
  4. Employee Attendance Tracking
  5. Timekeeping
  6. Lost and Found Services
  7. Fitness Class Scheduling
  8. Library Book Reservations
  9. Product Registration
  10. Call Screening
  11. Real-Time Queue Status
  12. Automated Greeting Messages
  13. Utility Service Activation
  14. Service Feedback
  15. Patient Check-In
  16. Employee Benefits Information
  17. Emergency Contact Information
  18. Medication Reminders
  19. Vehicle Maintenance Reminders
  20. Customer Order Tracking
  21. Service Cancellations​

Outbound IVR Applications

BY CATEGORY
 
Notifications and Alerts
  1. Emergency Alerts
  2. Real-Time Notifications
  3. Order Status Updates
  4. Event Reminders
  5. Medication Reminders
  6. Utility Outage Reports
  7. Security Alerts
  8. Utility Outage Notifications
  9. Emergency Notifications
  10. Customer Satisfaction Surveys
  11. Interactive Surveys
  12. Survey Collection
  13. Feedback Collection
  14. Customer Authentication
  15. Event Scheduling
  16. Training Session Registration
  17. Service Feedback

Call Management and Routing

  1. Outbound Dialing
  2. Callback Service
  3. Call Back Later Option

Voice Interaction and Processing

  1. Speech Recognition
  2. Text-to-Speech
  3. Visual IVR
  4. Interactive Voice Menus
  5. Multi-Level IVR
  6. Pre-Recorded Messages

Authentication and Order Verification
​
  1. Third Party Verification
  2. Third Party Call Recording
  3. Verbal Contracts
  4. PIN Verification

Customer Support and Service
  1. Technical Support
  2. Remote Device Management
  3. Service Desk Assistance
  4. Customer Onboarding
  5. Service Requests
  6. Technical Diagnostics
  7. Fraud Prevention

Data Collection and Analysis

  1. Automated Customer Surveys
  2. Survey Participation Incentives
  3. Loyalty Point Redemption

Payment and Billing

  1. Payment Processing
  2. Utility Bill Payments
  3. Financial Services Information
  4. Loan Applications
  5. Payment Plan Management
  6. Warranty Claims

Account and Subscription Management

  1. Account Management
  2. Subscription Services
  3. Membership Renewals
  4. Subscription Renewals
  5. Service Agreement Management
  6. Subscription Cancellations
  7. Membership Information
  8. Customer Account Updates

Information and Assistance

  1. Weather Updates
  2. Flight Information
  3. Store Locator
  4. Product Information
  5. Travel Itinerary Information
  6. Medical Information Line
  7. Insurance Claims
  8. Government Services Information
  9. Legal Services Information
  10. Real Estate Information
  11. Library Services
  12. Healthcare Screening
  13. Healthcare Appointment Booking
  14. Patient Health Monitoring
  15. School Announcements
  16. Class Schedules
  17. Business Hours Information
  18. Government Benefits Information
  19. Public Transportation Information
  20. Legal Advice Line
  21. Community Service Announcements
  22. Volunteer Coordination

Loyalty and Promotions

  1. Customer Loyalty Programs
  2. Promotional Offers
  3. Charity Donations
  4. New Product Launch Announcements

Monitoring and Diagnostics

  1. Remote Monitoring
  2. Remote Diagnostics
​
Miscellaneous

  1. Order Placement
  2. HR Inquiries
  3. Employee Attendance Tracking
  4. Timekeeping
  5. Lost and Found Services
  6. Fitness Class Scheduling
  7. Library Book Reservations
  8. Product Registration
  9. Call Screening
  10. Real-Time Queue Status
  11. Automated Greeting Messages
  12. Utility Service Activation
  13. Patient Check-In
  14. Employee Benefits Information
  15. Emergency Contact Information
  16. Medication Reminders
  17. Vehicle Maintenance Reminders
  18. Customer Order Tracking
  19. Service Cancellations

List of Inbound IVR Applications:

1. Auto-Attendant
2. Call Recording
3. Customer Satisfaction Surveys
4. Information Hotline
5. Third Party Verification
6. Fax to Email
7. Visual IVR
8. Skills-Based Call Routing
9. Speech Recognition
10. Text-to-Speech
11. Multi-Level IVR
12. Automatic Call Distribution
13. Pre-Recorded Messages
14. Call Queuing
15. Callback Service
16. Interactive Surveys
17. Payment Processing
18. Appointment Scheduling
19. Multilingual Support
20. Order Status Updates
21. Event Registration
22. Product Support
23. Account Management
24. Class Registration
25. Survey Collection
26. Interactive Voice Menus
27. Customer Authentication
28. Feedback Collection
29. Technical Support
30. Lead Generation
31. Customer Onboarding
32. Service Requests
33. Product Information
34. Call Back Later Option
35. PIN Verification
36. Weather Updates
37. Flight Information
38. Store Locator
39. Renewal Reminders
40. Language Preference Selection
41. Account Balance Inquiries
42. Event Reminders
43. Medication Reminders
44. Utility Outage Reports
45. Service Feedback
46. Promotional Offers
47. Remote Device Management
48. Order Placement
49. HR Inquiries
50. Travel Itinerary Information
51. Medical Information Line
52. Insurance Claims
53. Virtual Receptionist
54. Service Activation
55. Security Alerts
56. Remote Monitoring
57. Subscription Services
58. Parcel Tracking
59. Bank Account Management
60. Utility Bill Payments
61. Telehealth Services
62. Hotel Reservations
63. Emergency Services
64. Class Schedules
65. Technical Diagnostics
66. Membership Renewals
67. Prescription Refill Requests
68. Transportation Scheduling
69. Government Services Information
70. Fraud Prevention
71. Real Estate Information
72. Legal Services Information
73. Healthcare Appointment Booking
74. Product Registration
75. Service Cancellations
76. Patient Check-In
77. Employee Attendance Tracking
78. Vehicle Maintenance Reminders
79. School Announcements
80. Technical Support for Software
81. Financial Services Information
82. Tuition Payments
83. Library Services
84. Patient Health Monitoring
85. Event Ticketing
86. Utility Outage Notifications
87. Customer Order Tracking
88. Service Desk Assistance
89. Subscription Renewals
90. Community Announcements
91. Travel Booking
92. Market Research Surveys
93. Vendor Management
94. Utility Bill Inquiries
95. Virtual Concierge
96. Employee Benefits Information
97. Emergency Contact Information
98. Service Agreement Management
99. Membership Information
100. Product Recall Notifications
101. Call Screening
102. Healthcare Follow-Up Calls
103. Real-Time Queue Status
104. Insurance Policy Information
105. Lost and Found Services
106. Customer Account Updates
107. Timekeeping
108. Survey Participation Incentives
109. Fitness Class Scheduling
110. Automated Greeting Messages
111. Government Benefits Information
112. Warranty Claims
113. Remote Learning Support
114. Utility Outage Reporting
115. Loyalty Point Redemption
116. Public Transportation Information
117. Legal Advice Line
118. Community Service Announcements
119. Remote Diagnostics
120. Payment Plan Management
121. New Product Launch Announcements
122. Travel Itinerary Changes
123. Gift Card Activation
124. Volunteer Coordination
125. Library Book Reservations
126. Healthcare Screening
127. Real Estate Showings
128. Technical Support for Hardware
129. Automated Customer Surveys
130. Utility Service Activation
131. Event Scheduling
132. Patient Billing Inquiries
133. Business Hours Information
134. Travel Insurance Information
135. Event Sponsorship Information
136. Training Session Registration

List of Outbound IVR Applications:

1. Outbound Dialing
2. Fraud Detection
3. Emergency Alerts
4. Order Status Updates
5. Call Back Later Option
6. Security Alerts
7. Subscription Services
8. Debt Collection
9. Customer Satisfaction Surveys
10. Interactive Surveys
11. Technical Support
12. Automated Greeting Messages
13. Customer Loyalty Programs
14. Weather Updates
15. Flight Information
16. Store Locator
17. Renewal Reminders
18. Language Preference Selection
19. Charity Donations
20. Call Recording
21. PIN Verification
22. Remote Monitoring
23. Real-Time Notifications
24. Service Feedback
25. Promotional Offers
26. Customer Authentication
27. Technical Diagnostics
28. Event Reminders
29. Medication Reminders
30. Utility Outage Reports
31. Remote Device Management
32. Feedback Collection
33. Order Placement
34. HR Inquiries
35. Telemarketing Campaigns
36. Travel Itinerary Information
37. Medical Information Line
38. Product Support
39. Insurance Claims
40. Bank Account Management
41. Telehealth Services
42. Emergency Services
43. Patient Check-In
44. Remote Learning Support
45. Subscription Cancellations
46. Emergency Notifications
47. Loyalty Point Redemption
48. Job Applications
49. Utility Outage Reporting
50. Public Transportation Information
51. Legal Advice Line
52. Community Service Announcements
53. Remote Diagnostics
54. Payment Plan Management
55. New Product Launch Announcements
56. Travel Itinerary Changes
57. Gift Card Activation
58. Volunteer Coordination
59. Library Book Reservations
60. Healthcare Screening
61. Real Estate Showings
62. Automated Customer Surveys
63. Utility Service Activation
64. Patient Billing Inquiries
65. Business Hours Information
66. Training Session Registration
67. Customer Account Updates
68. Timekeeping
69. Survey Participation Incentives
70. Event Sponsorship Information

IVR Apps Based on Technology, Features, and Goals:


​​​Technology-Based Categories:
 
  - Voice Recognition and Processing:
  - Speech Recognition
  - Text-to-Speech
  - Interactive Voice Menus
  - Multi-Level IVR
  - Skills-Based Call Routing
  - Visual IVR
 
Automation and Integration:
  - Automatic Call Distribution
  - Call Recording
  - Call Queuing
  - Callback Service
  - Remote Monitoring
  - Technical Diagnostics
  - Remote Device Management
 
Data Collection and Analysis:
  - Customer Satisfaction Surveys
  - Interactive Surveys
  - Survey Collection
  - Market Research Surveys
  - Feedback Collection
  - Automated Customer Surveys
  
Benefit/Feature-Based Categories:
 
  - Customer Service and Support:
  - Auto-Attendant
  - Information Hotline
  - Product Support
  - Technical Support
  - Virtual Receptionist
  - Service Desk Assistance
 
Authentication and Order Verification
  - Third-Party Verification
  - PIN Verification
  - Fraud Detection
  - Customer Authentication
  - Security Alerts
 
Communication and Notifications:
  - Outbound Dialing
  - Real-Time Notifications
  - Emergency Alerts
  - Event Reminders
  - Medication Reminders
  - Service Feedback
 
Payment and Account Management:
  - IVR Payment Processing
  - Utility Bill Payments
  - Bank Account Management
  - Loan Applications
  - Subscription Services
  - Payment Plan Management
 

Goal-Based Categories:
 
Customer Engagement and Retention:
  - Customer Loyalty Programs
  - Promotional Offers
  - Charity Donations
  - Loyalty Point Redemption
  - Event Registration
 
Efficiency and Streamlining Operations:
  - Appointment Scheduling
  - Order Placement
  - Lead Generation
  - Service Requests
  - Appointment Reminders
  - Membership Renewals
  - Transportation Scheduling
 
Health and Medical Services:
  - Telehealth Services
  - Healthcare Appointment Booking
  - Medical Information Line
  - Patient Check-In
  - Patient Billing Inquiries
  - Healthcare Screening