Payment IVR

Platform Statistics

High

Uptime

25+

Years Experience

1M+

Calls Monthly

24/7

Support

What is Payment IVR?

VoiceStamps Payment IVR enables businesses to collect payments 24/7 through secure, PCI-compliant phone systems. Customers call in, authenticate, and make payments using DTMF touch-tone entry. Cards are tokenized by Stripe for recurring billing. Perfect for utilities, healthcare, and subscription businesses.

VoiceStamps has been providing enterprise IVR solutions for over 25 years. Our payment ivr platform is trusted by thousands of businesses nationwide for reliable, scalable, and cost-effective call automation.

Key Features

Enterprise-grade capabilities for payment ivr

🎯

PCI-DSS Level 1 compliant

🔗

Stripe tokenization

📊

Real-time payment processing

🌐

ACH/eCheck support

⚡

Recurring payment setup

🔒

Payment confirmation SMS

📞

Multi-currency support

💡

Fraud detection

🛡️

Custom payment flows

📱

Account balance lookup

🎙️

Payment history

⚙️

Partial payment options

Benefits of Payment IVR

Why businesses choose VoiceStamps

Reduce Collection Costs

Automated payment collection costs 70% less than agent-assisted calls.

PCI Compliance

Our platform is PCI-DSS Level 1 certified. Card data never touches your systems.

24/7 Availability

Customers can pay anytime without waiting for business hours or hold queues.

Faster Payments

Real-time processing means funds are available faster than check or mail payments.

Reduce Delinquency

Easy payment options reduce late payments and improve cash flow.

Customer Convenience

Simple phone payment without needing internet access or creating accounts.

How Payment IVR Works

Simple implementation, powerful results

1

Customer Calls

Customer dials your payment line or is transferred from main IVR

2

Account Lookup

System identifies customer by account number, phone, or last 4 SSN

3

Balance Display

IVR announces current balance and minimum payment due

4

Payment Entry

Customer enters card or bank info via secure DTMF tones

5

Processing

Payment is tokenized and processed in real-time

6

Confirmation

Confirmation number provided by voice and optional SMS

Use Cases

How businesses use Payment IVR

Utility Bill Payment

Electric, gas, water, and telecom bill payments

Medical Bill Collection

HIPAA-compliant healthcare payment collection

Subscription Renewals

Magazine, membership, and service renewals

Loan Payments

Mortgage, auto, and personal loan payments

Government Fees

Taxes, permits, and municipal fee collection

Insurance Premiums

Health, auto, and property insurance payments

Technical Specifications

Enterprise-grade infrastructure

Processing Time	< 3 seconds
Concurrent Calls	Unlimited
Uptime	High
Encryption	AES-256 / TLS 1.3
Card Storage	Stripe tokenization
API Format	REST / JSON

Industries We Serve

Payment IVR for every industry

UtilitiesHealthcareFinancial ServicesInsuranceGovernmentTelecom

Compliance & Certifications

Meeting regulatory requirements

PCI-DSS Level 1

NACHA

Security

HIPAA

Payment IVR Pricing

$0.50/txn

Plus payment processing fees. Volume discounts available.

✓ No setup fees for standard configurations
✓ Volume discounts available
✓ Month-to-month, no long-term contracts
✓ Free trial available

Get Quote →

Integration Options

Connect with your existing systems

🔗

REST API

Full API access for custom integrations

🔔

Webhooks

Real-time event notifications

📊

CRM Integration

Salesforce, HubSpot, Zoho, and more

Why Choose VoiceStamps

🏆

25+ Years Experience

Proven track record serving enterprises nationwide

⚡

High Uptime

Geo-redundant infrastructure ensures reliability

🔒

Enterprise Security

HIPAA, PCI-DSS compliant

Customer Success Story

"VoiceStamps Payment IVR has transformed our operations. We've reduced costs by 50% while improving customer satisfaction scores."

— Operations Director, Enterprise Customer

Frequently Asked Questions

Is the Payment IVR PCI compliant?

Yes. Our platform is PCI-DSS Level 1 certified. Card data is encrypted and tokenized by Stripe - it never touches your servers or ours in readable form.

What payment methods are supported?

Visa, Mastercard, American Express, Discover, ACH/eCheck, and saved payment methods via Stripe tokenization.

Can customers save cards for future payments?

Yes. Cards are securely tokenized and can be used for future one-time or recurring payments.

How do customers get confirmation?

Confirmation numbers are provided verbally and optionally via SMS. Email receipts are also available.

Can we integrate with our billing system?

Yes. We provide REST APIs and pre-built integrations with major billing platforms.

What if a payment fails?

The IVR explains the issue and offers retry options. Failed transactions are logged for follow-up.

ROI Calculator

See how much you can save with Payment IVR

Monthly Call Volume

10,000 calls

Agent Cost/Call

$3.50

IVR Cost/Call

$0.50

Monthly Savings

$30,000

Get Custom ROI Analysis →

Deployment Options

Flexible hosting to meet your requirements

☁️

Cloud Hosted

Fully managed on VoiceStamps infrastructure with High uptime

🏢

Hybrid

Cloud IVR with on-premises integration and data residency

🔒

Private Cloud

Dedicated infrastructure for maximum security and control

Security Features

Enterprise-grade protection for your data

🔐

Encryption

AES-256 encryption at rest, TLS 1.3 in transit

🛡️

Access Controls

Role-based permissions with complete audit trails

📋

Compliance

Enterprise Security, HIPAA, PCI-DSS certified

🔍

Monitoring

24/7 security monitoring and intrusion detection

💾

Backups

Automated daily backups with 30-day retention

🌐

DDoS Protection

Enterprise-grade protection against attacks

Scalability & Performance

Handle any call volume with confidence

Unlimited Concurrent Calls

Our platform scales automatically to handle peak volumes without degradation.

Global Infrastructure

Geo-redundant data centers ensure low latency and high availability.

Auto-Scaling

Resources scale automatically based on demand with no manual intervention.

Load Balancing

Intelligent traffic distribution across multiple carriers and endpoints.

Analytics & Reporting

Data-driven insights to optimize your IVR

📊

Real-time Dashboard

Live call metrics and performance indicators

📈

Historical Reports

Trend analysis and month-over-month comparisons

🔔

Custom Alerts

Automated notifications for threshold breaches

📤

Export & API

Download reports or access data via REST API

🎯

Call Path Analysis

Understand how callers navigate your IVR

⏱️

Duration Metrics

Average handle time and abandonment rates

Voice & Language Options

Engage callers in their preferred language

20+ Languages Supported

English, Spanish, French, German, Mandarin, Japanese, Korean, Portuguese, and more.

Neural Text-to-Speech

Natural-sounding AI voices that enhance caller experience.

Professional Voice Talent

Custom recordings by professional voice artists.

Speech Recognition

Natural language understanding for voice-driven menus.

API & Developer Resources

Build custom integrations with our comprehensive API

📚

REST API

Full-featured REST API with JSON responses

🔔

Webhooks

Real-time event notifications to your endpoints

📖

SDKs

Libraries for Python, Node.js, PHP, and more

Disaster Recovery

Business continuity when you need it most

Geo-Redundant Infrastructure

Multiple data centers ensure service continues even if one location fails.

Automatic Failover

Calls route automatically to backup systems within seconds.

High Availability

Guaranteed availability with financial backing.

Carrier Redundancy

Multiple telecom carriers for maximum reliability.

Customer Onboarding

We make getting started easy

👋

Dedicated Manager

Your personal implementation manager guides the process

📋

Project Plan

Clear timeline and milestones for your launch

🎓

Training

Comprehensive training for your team

Awards & Recognition

Industry recognition for excellence

🏆

Best IVR Platform

2024

⭐

Top Rated Support

5 Years Running

🛡️

Security Excellence

Enterprise Security

Carrier Integration

Connect with any telecom provider

📞

SIP Trunking

Direct SIP connections for low-latency, high-quality calls

🔢

Number Porting

Bring your existing phone numbers or get new ones

🌍

Global Coverage

Local numbers in 50+ countries worldwide

VoiceStamps vs. Competitors

See why businesses choose us

Feature	VoiceStamps	Others
High Availability	✓	High
No Per-Seat Fees	✓	✗
US-Based Support	✓	Varies
25+ Years Experience	✓	✗
Full API Access	✓	Extra Cost

Implementation Timeline

Get started quickly with our proven process

Day 1

Discovery

Requirements gathering

Day 2-3

Design

IVR flow design

Day 4-5

Build

Development & testing

Day 6+

Launch

Go live with support

Support & Training

📞

Phone Support

US-based team available during business hours

📧

Email Support

Detailed responses within 4 hours

📚

Documentation

Comprehensive guides and API docs

Related IVR Applications

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Transcription

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