Pay per Call - Advice Line - Per Minute


START YOUR OWN ADVICE LINE!
​
Receive 100% Payouts Daily!
- We Do Not Take % of Your Earnings
- Use Your Own Merchant Account
- Use Your Own Payment Gateway
- Branded In Your Company Name
- Custom Voice Talent Provided
- Live or Pre-Recorded Advice
- View Calls & Payments Real-time
- Set Custom Business Hours
- Live Call Transfer
- Music on Hold
- Missed Call Notification
Flexible Billing Options!
- Set Any Rate Per Minute
- Set Any Flat Rate Amount
- Set Any Pre-Auth Amount
- Per Minute Billing
- Flat Rate Billing
- Flat Rate + Per Minute Billing
- Offer First X Minutes Always Free
- Offer First X Minutes Threshold
- Offer First Time Caller Pricing
- Supports Multiple Currencies
- Offer Stored Card Option
What Makes Our Advice Lines Different?
- We NEVER Take Out A Percentage of Your Earnings
- We NEVER Interrupt Live Calls VS. Interrupting to Extend a Call Time
- We NEVER Require Callers to Have Internet to Access Our Service
- We Support ANY Rate per Minute VS. Select a Minute Rate
- We Support ANY Flat Rate Amount VS. Select a Flat Rate
- We Offer Direct Deposits DAILY VS. Only MONTHLY Deposits
- We Offer SMS Communication by Web and Private Numbers
- We Offer One Touch Remote Login/Logout by Phone

Best of All
- We NEVER Take Out A Percentage of Your Earnings
- We Let You Use Your Own Merchant Account
​How Advice Line Works for Advisors
1. Advisor can log themselves in/out by calling system and entering code
2. Advisor receives their own phone number/extension for clients to call into 24/7
3. Only callers with authorized credit card are transferred to Advisor
4. Call comes to Advisor with advice line's caller id or actual caller id your choice
5. Advisor Presses 1 to Accept Call (no charge unless advisor presses 1)
6. Simply hang-up to end the call, no dealing with any billing related issues.
 
How Advice Line Works for Customers
  1. Call into Pay-per-Call Advice Line (if multiple advisors then select Advisor)
  2. System authorizes customer's card for X amount to secure funds.
  3. Customer is connected directly to adviser.
  4. When call is finished, you may hang-up,
  5. System calculates (minutes X rate per/min) and charges customer's card

Listen to Live Call - first time caller

Listen to Live Call - repeat caller

ADVICE LINE FEATURES:
 
Customizing, Branding, and Admin Features
  • Professional Voice Talent
  • Custom Greetings in your Name
  • Custom Call Transfer Music
  • Custom Waiting on Hold Music

Telephone and Phone Number Features
  • Local Number (optional)
  • Toll Free Number (optional)
  • Vanity Number (optional)
  • Local and Toll-Free Number Portability
  • Update Live Call Transfer Settings
  • Automated Attendant 
  • Menu Options (IVR)
  • Music on Hold (optional)
  • Voicemail greetings

Advisor Management Features
  • Each Adviser has their own personal extension.
  • Each Adviser can set their own availability. (Call Transfer ON/OFF)
  • Payment Status Reports
  • Call Detail Reports
 
Payment Processing Features
  • Payment Gateway Integration (Free with Stripe.com)
  • Real-time Billing – real-time approval or decline
  • Per-Minute Billing
  • Add-A-Fee – adds a flat rate amount to a per minute rate (optional)
  • Set Any Rate Per Minute
  • Set Any Flat Rate Amount (optional)
  • Set Any Card Pre-Authorization Amount
  • Set Max Amount Allowed (optional)
 
Credit Card Security Features List
  • Our system never stores sensitive card data
  • Data is held in memory buffer and sent via encrypted data stream
  • Full card number is never stored (We only store last 4 digits)
  • Security card code (CVV2) number is never stored

IVR Payments - Credit Card Security Features List
  • IVR Payments via DTMF touch-tone only.
  • No Live Agents are allowed on the line as IVR System is collecting card data.
  • No hardware required, No software required, and No Internet required by customer.
  • IVR Payment System never stores any sensitive card data whatsoever.
  • Full Card Data is only temporarily held in RAM memory buffer for a few seconds.
  • Full Card Data is sent real-time via encrypted data stream to Stripe.com.
  • Full Card Number is never actually stored (We only store last 4 digits)
  • Security Card Code (CVV2) number is never stored.
  • IVR Payment System in conjunction with Stripe.com drastically reduces PCI scope.
  • Free Payment Gateway Integration included with Stripe.com

Call Transfer Features
  • Hold Que – customer is not billed while holding
  • Set Advisor Schedules Day/Night/Weekend
  • Admin or Adviser can turn call transfer on/off by phone
  • Ring All, Direct Extension, or Round Robin Call Distribution
  • Callers can be transferred to multiple numbers at once (ring-all)
  • Callers can be transferred to menu of options with recorded messages
  • Set Max Allowed Time per Call (Default is 120 Minutes)
  • After credit card is approved customer can enter an adviser's extension number (direct)
  • After credit card is approved customer can request next available adviser (round-robin)
 
System Reliability Features
  • Supports Unlimited Concurrent Calls at Once
  • Multiple Server Clustering for High Availability
  • Multiple Telecom Carriers
  • Backup Number Failover
  • Multiple Internet Data Carriers
  • Daily Off-site Backups
  • Escalation Procedures, Multiple points of contact with cell phone numbers
  • 24/7 Technical Support
ADVICE LINE INCLUDES WEB MANAGEMENT:

ADMIN LOGIN
  • Manage Adviser Availability - turn agents availability on/off
  • Manage Adviser Extensions
  • Manage Adviser Call Transfer Settings
  • Manage Adviser Voicemail Settings
  • Manage Adviser Day/Night/Weekend Schedules
 
ADVISOR LOGIN
  • Manage Adviser Call Transfer Settings
  • Manage Adviser Availability – Advisers can manage availability, on/off
  • Manage Adviser Voicemail Settings
  • Manage Adviser Day/Night/Weekend Schedules
  • View Per Minute Report

How to Pick Which Plan is Best?

​​CALL TRANSFER MODE & MINUTE RATE DETERMINES WHICH PLAN TO CHOOSE
Single Agent Transfer Mode - Start Up Plan
Pre-Recorded Message Mode - Pro Plan
Multiple Agents by First Available Mode - Pro/Adv Plan
Multiple Agents by Round Robin Mode - Pro/Adv Plan
Multiple Agents by Dial Extension Mode - Advanced Plan 
Multiple Agents each with Unique Rate Rer Minute - Advanced Plan

ADVICE LINE OPTIONS:

PAY PER CALL - FAQ:

​How long does it take for payment to process? 
Processing is real-time and normally takes 1-2 seconds
 
How long does it take until we get our money?
Collected funds are deposited into your merchant account daily
 
How do we issue refunds to our customers?
Login to your Virtual Terminal or Payment Gateway, find transaction and issue a refund/credit.
 
How do we integrate our phone system with your phone system?
You can forward calls into our phone system from your phone system or auto-attendant and then after we process a payment we can transfer calls back into your phone system or auto-attendant.

Can an advisor login and logout of a call queue, or set available/unavailable status?
Yes, Advisors can login or logout of the call queue by phone or by web.
 
LOGIN/LOGOUT BY PHONE
Advisors can login or logout of the call queue by calling into their dedicated phone number and entering their extension number.  System will say "welcome back" when logging in and "bye" when logging out.

Can I have both flat rate per call and per minute pricing on the same advice hotline?

1. Options - If needed, we can provide a greeting up front that gives the flat rate amount, and then we can disclose the per minute rate.

2. Combo Billing - We can do both during the same call charging a flat rate up front and then a bill per minute amount after a certain amount of time. For example, $10 for the first 10 minutes and then $2.99 per minute after that.

Can we keep our existing number?
You can keep your existing number by porting or forwarding.  To port a number simply fill out LOA to give us permission to port number.

Can we allow or restrict certain users?
When using customer id or account numbers we have ability to check a balance and allow/deny access based on the balance. If balance is $0 we can deny access.


​Advice Line Pricing:​
​

Start-Up Advice Line:

$199/setup, $69.95/month
$.50/transaction, $.10/minute

Start Up Line Supports:
  • 1 Advisor Extension
  • 1 Toll Free Number
  • Live Call Transfers
  • Set Any Rate Per Minute
  • Login/Logout by Phone
  • 100% Payout
  • Direct Deposit​​ ​

Pro Advice Line:

$379/setup, $89.95/month
$.50/transaction, $.10/minute

Pro Line Supports:
  • 1 Advisor Extension
  • 1 Toll Free Number
  • Live Call Transfers
  • Set Any Rate Per Minute
  • Login/Logout by Phone
  • Free Payment Gateway Setup
  • 100% Payout
  • Direct Deposit
  • ​Call-Status-Monitoring
  • Call-Status-Redirecting

Advanced Advice Line:

$799/setup, $169.95/month
$.50/transaction, $.10/minute

Advanced Line Supports:
  • ​​1 Toll Free Number
  • Live Call Transfers
  • Set Any Rate Per Minute
  • Login/Logout by Phone
  • Free Payment Gateway Setup
  • 100% Payout
  • Direct Deposit​
  • Add Up to 999 Extensions
  • Multiple Rates Supported
  • Hold Que
  • Music on Hold
  • IVR Menu Options
  • Agent/Advisor Directory
  • Add an Extension $10/month
To Order with Upgrades Use Order Form(s) Below
CUSTOMIZED ADVICE LINE - ORDER FORM
Custom Website Design - Order Form
START-UP & PRO LINES - UPGRADES

Stored Card Info
= $100 setup (setup free w/ pro)

Flat Rate + Per Minute Billing (setup free w/ Pro)
= $100 setup

Custom Music on Hold (setup free w/ Pro)
= $50 setup

​Call Recording Service (setup free w/ Pro)
= $50/setup, $10/month, $.05/minute

On-Call Status Monitor - Call Re-Direct
$200 setup, $20/month (setup & monthly included w/ Pro)
ADVANCED ADVICE LINE - UPGRADES

​Stored Credit Card Info
= $100 setup (Free w/ Advanced)

Flat Rate + Per Minute Billing (Free w/ Advanced)
= $100 setup

Custom Music on Hold (Included free w/ Advanced)
= $50 setup

First X Minutes Always Free
= $100 setup

Special Rate for First Time Callers
= $100 setup, $29.95 monthly

​Call Recording Service
= $50/setup, $10/month, $.5/minute

Menus with Pre-Recorded Audio
= $50/setup, $10/month, $.5/minute

VoIP Extension with Unlimited Usage
= $50/setup, $30/month

Web Callback Button
= $50/setup, $10/month, $.5/minute

NOTE: To use our Advice Line service you will need a payment gateway integration...

Stripe.com Payment Gateway Integration:
$100/setup
Authorize.net Payment Gateway Integration:
$100/setup