Energy and Utilities Industry

Pay by Phone - IVR Payments

We offer automated touch-tone payment processing for Energy and Utility companies.  Allow your customers to make secure payments by phone 24/7.  With pay by phone there is no need to wait for a live operator, download a mobile app, or have computer or smartphone with internet connection.

All by telephone, we can give your customer's balance due, payment history, and process payments and then automatically post it into your accounting or billing system.

Outbound Dialer and Bill Payment Reminder

We can automatically call your customer and let them know they are past due, we can also give them their balance due, due date, and collect their payment using our Pay by Phone service.

Give Account Balance, Due Date, and Current Account Status by Phone

Our automated system helps customers with their bills, without having to speak to a live agent.

Information Hotline

Callers and call in and listen to an message.  You can update your messages online or by phone.  Notify callers of an outage, or service announcement through an information hotline.  

Emergency Notice - Outbound Messaging

Send out a blast to 100s or even 1000s of customers all at once with no delays.   Messages are delivered as a push message on iPhone and Android phones.

Third Party Verification Services

Specializing in Automated TPV for Energy and Utility

We specialize Third Party Verification Services for Energy and Utility Companies.  We will cater to the different states and various regulations to make sure your calls are as short as possible while still meeting all State public utility commission guidelines.

3 Types of Automated Third Party Verification
1. Open Ended TPV (allows agent to speak)
2. Pre-scripted TPV (automated Q and A)
3. Hybrid TPV (open ended and pre-scripted)

For utility companies including electric, gas, and water we will work closely together with you to help assure your TPV call scripts cover all Public Utility Commission or Public Services Commission requirements for the specific markets being serviced. Some states are overbearing with regulations (equals more questions) while others are more relaxed (equals less questions). We will custom design your script to fit your current needs and to account for your future needs moving forward. We will make script changes quickly as you grow and expand into new retail markets.

Find more details about our Third Party Verification Services Or you may visit https://www.voicestamps.com/third-party-verification.html

Verbal Contracts - Call Recording Voice Vault

Record open ended conversations with your callers and attached a confirmation number to the call at the end.  We store recordings for as long as you need.  Up to 10 years online storage included.

For more details about our Verbal Contracts services please visit: https://www.voicestamps.com/verbal-contracts