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Third Party Verification Our Automated Third Party Verification meets or exceeds requirements for FCC, FTC and State Public Utility Commissions. |
Third Party Verification
Need Help with FCC, FTC, PUC, PSC, or PCI Compliance?
What is Automated TPV?Automated TPV stands for Automated Third-Party Verification. TPV is a process used by businesses to verify sales transactions or changes to customer accounts that require a customer's authorization. It is often used in industries such as telecommunications, energy, and finance.
Automated TPV systems typically use an interactive voice response (IVR) system or a web-based interface to guide the customer through a series of prompts to verify their identity and confirm the transaction or account change. Automated TPV is a IVR technology-driven approach to TPV that uses an automated IVR system to confirm a customer's authorization instead of relying on a live agents or representatives. For example, if a customer calls a telecommunications company to change their service plan, the customer may be transferred to an automated TPV system to confirm the change before it is implemented. The system would prompt the customer to confirm their identity, and then guide them through a series of prompts to confirm the specific details of the service plan change. Automated TPV provides benefits to both businesses and customers. For businesses, it reduces costs by eliminating the need for live agents to perform TPV. For customers, it provides a faster and more convenient way to authorize transactions or account changes without the need to speak to a live representative. Automated TPV is done over the telephone using an automated call script that walks the agent and customer through a series of steps to verify the details of a new order. |
Automated TPV vs. Live TPV1. Automated TPV costs 50% to 70% less than Live TPV on average.
2. Automated TPV system will help to eliminate potential Live Agent mistakes like accidentally skipping a question. 3. Automated TPV will always sound top notch and with a very clear and professional voice. 4. Live TPV Agents could have difficult to understand accents. 5. Call Centers running Automated TPV will have much quieter background noise compared to those with Live Agents. This makes for clearer recordings. 5. Automated TPV means much less hassle with new agent training or turnover. Quality control is much easier to maintain with an Automated TPV system. 6. Consumers are more likely to chit chat with Live Agents than with automated systems, making overall call times longer for live agent based verifications. OUR CONCLUSION is...Automated TPV is Better than Live TPV - 50% to 70% Lower Costs - Less Potential Mistakes - Higher Quality Voice - Higher Quality Recordings - Higher Quality Control - Faster Call Times Our Automated TPV System is faster and more mistake free than any Live Call Center we have compared. |
How Does Third Party Verification Work?Third Party Verification service works by calling into a dedicated phone number. Our system answers and walks caller through a series of questions while confirming their understanding and recording their answers through out the verification process.
Agent Tracking and AnalysisWe will observe dropouts or uncompleted calls and and look for patterns. We can identify if certain questions are pain points for callers. We can identify if certain agents are having any issues and need re-training. By coaching agents you can minimize long call times or repeat contacts.
Call Tracking and AnalysisCall Detail Reports are available online though our web portal. You can view you calls in real-time. Our CDR Reports will capture Caller ID, call duration, call transfer, and time and date.
Real-time and Scheduled ReportsYou can pull data reports online in real-time. You can pick html, excel, csv, or txt formats. You can also schedule reports to be automatically emailed to you.
Instant Email DeliveryVoice Stamps will instantly forward Email verification back to you. You will have immediate access to all audio and data collected. You can have audio attached or linked your choice (linked is recommended)
Secure Web LoginAs long as you remain a customer you will continue to have access to all of your records online.
Fastest Setup TimeOnce your script is approved, we can usually get your new TPV service online within 3 business days. More advanced scripts may require more time for setup.
Lowest Price Match GuaranteeIf you can find a matching service that has all the features that we are offering for a lower price that we quote you, then will match that price.
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Unlimited TPV Storage and RetrievalWe allow unlimited storage space and unlimited file retrievals or record reviews an no extra charge.
Long Term Storage is ForeverWe will store your Third Party Verification records and long as you remain a customer. If you want us to delete records that are older than 3 years let us know we can purge them for you.
Individual Answer ReviewAnswer review and be tuned on or off on a per question basis. Answer review options can be announced or hidden. Answer Review feature allows you to (1) repeat an answer, (2) re-record an answer, or (3) continue on to the next question or step in the process.
Automated Phone RetrievalVoice Stamp verification may be retrieved over the phone with a confirmation number. Simply call into Voice Stamp automated system to listen to your stored verification for up to 120 days standard.
Avoid High Per Minute ChargesWe often find that companies who charge by the minute like to drag calls out and make call scripts long as possible, our automated script forces the process to move along step by step.
Don't get talked into running Live Agent TPV Use Voice Stamps Automated TPV Platform and save 50% to 70% compared to Live TPV. 100% Human Review AvailableThis feature is optional. For more details visit Human Review
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Sales Verification ServicesPUC and PSC Compliance for Utility ProvidersFor utility companies including electric, gas, water in regulated industries, we will work closely together with you to help assure your TPV call scripts cover all PUC or PSC requirements for the specific markets you are servicing. Some states are overbearing with regulations (equals more questions) while others are more relaxed (equals less questions). We will custom design your script to fit your current needs and to account for your future needs moving forward. We will make script changes quickly as you grow and expand into new retail markets.
FCC Compliance for Telco ProvidersFor telecom companies regulated by the FCC, we will work closely together with you to help assure you TPV call scripts cover all FCC requirements for the area codes you are servicing.
Complement Your Existing Live TPV Enrollment ProcessAdvantages of complementing your live agents with our Automated TPV
Common Problems with Live Only
Advantages of Adding Voice Stamps Automated TPV
Here is how it would work... After the customer states their answer and presses the # key, agent will have the chance to Review, Delete and Re-record the last answer, or navigate system by pressing: a). press 1--to review your answer; b). press 2--to rerecord your answer; c). press 3--to continue. |
Who Needs 3rd Party Verification Services?
TPV for PHONE COMPANIES
TPV for ENERGY COMPANIES
TPV for ELECTRIC COMPANIES
TPV for WATER COMPANIES
TPV for GAS COMPANIES
Energy Companies selling utilities into deregulated energy markets are required to use Third Party Verification Services.
Long Distance Providers are required by law to use a Third Party Verification service when switching a consumers phone services over from another phone company. TPV helps protect consumers from slamming or being switched without their full consent.
Merchants who take Electronic Check payments over the phone are required to receive either written or voice recorded authorizations or verbal contracts.
Telemarketing Companies doing any kind of sales over the phone may need 3rd party call recording services or verbal contracts.
TPV for ENERGY COMPANIES
TPV for ELECTRIC COMPANIES
TPV for WATER COMPANIES
TPV for GAS COMPANIES
Energy Companies selling utilities into deregulated energy markets are required to use Third Party Verification Services.
Long Distance Providers are required by law to use a Third Party Verification service when switching a consumers phone services over from another phone company. TPV helps protect consumers from slamming or being switched without their full consent.
Merchants who take Electronic Check payments over the phone are required to receive either written or voice recorded authorizations or verbal contracts.
Telemarketing Companies doing any kind of sales over the phone may need 3rd party call recording services or verbal contracts.
