Third Party Verification
Need Help with FCC, FTC, PUC, PSC, or PCI Compliance?
What is Automated TPV?Automated TPV is done over the telephone using an automated call script that walks the agent and customer through a series of steps to verify the details of an new order.
Is Automated TPV Better Than Live TPV?1. Automated TPV costs 70% less than Live TPV on average.
2. Automated TPV system will help to eliminate potential Live Agent mistakes like accidentally skipping a question. 3. Automated TPV will always sound top notch and with a very clear and professional voice. 4. Live TPV Agents may have all different voices including difficult to understand accents. 5. Call Centers running Automated TPV will have much quieter background noise compared to other Live Agent TPV companies. This makes for clearer recordings. 5. Automated TPV means much less hassle with new agent training or turnover. Quality control is much easier to maintain with an Automated TPV system. 6. Consumers are more likely to chit chat with Live Agents than with an automated system making overall call times longer. OUR CONCLUSION: Automated TPV is Better than Live TPV - 70% Lower Costs - Less Potential Mistakes - Higher Quality Voice - Higher Quality Recordings - Higher Quality Control - Faster Call Times Our Automated System is faster and more mistake free than any Live Call Center we have compared. 100% Human Review AvailableThis feature is optional. For more details visit Human Review
Agent Tracking and AnalysisWe will observe dropouts or uncompleted calls and and look for patterns. We can identify if certain questions are pain points for callers. We can identify if certain agents are having any issues and need re-training. By coaching agents you can minimize long call times or repeat contacts.
Call Tracking and AnalysisCall Detail Reports are available online though our web portal. You can view you calls in real-time. Our CDR Reports will capture Caller ID, call duration, call transfer, and time and date.
Real-time and Scheduled ReportsYou can pull data reports online in real-time. You can pick html, excel, csv, or txt formats. You can also schedule reports to be automatically emailed to you.
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How Does Third Party Verification Work?Automated Third Party Verification works by calling into the dedicated Phone Number we issue to you. The system answers, and then walks caller through the process step by step with instructions along the way.
Unlimited TPV Storage and RetrievalWe allow unlimited storage space and unlimited file retrievals or record reviews an no extra charge.
Long Term Storage is ForeverWe will store your Third Party Verification records and long as you remain a customer. If you want us to delete records that are older than 3 years let us know we can purge them for you.
Individual Answer ReviewAnswer review and be tuned on or off on a per question basis. Answer review options can be announced or hidden. Answer Review feature allows you to (1) repeat an answer, (2) re-record an answer, or (3) continue on to the next question or step in the process.
Instant Email DeliveryVoice Stamps will instantly forward Email verification back to you. You will have immediate access to all audio and data collected. You can have audio attached or linked your choice (linked is recommended)
Secure Web LoginAs long as you remain a customer you will continue to have access to all of your records online.
Automated Phone RetrievalVoice Stamp verification may be retrieved over the phone with a confirmation number. Simply call into Voice Stamp automated system to listen to your stored verification for up to 120 days standard. Optional Service.
Fastest Setup TimeOnce your script is approved, we can usually get your new TPV service online within 3 business days. More advanced scripts may require more time for setup.
Lowest Price Match GuaranteeIf you can find a matching service that has all the features that we are offering for a lower price that we quote you, then will match that price.
We Would Never Tell You Live TPV is Better or Charge You By the MinuteBe weary of companies insisting or twisting your arm to go with Live Only TPV!
LIVE TPV companies are wanting to charge you by the minute or by the hour and then take their sweet time on each call. Don't get roped into paying by the minute. Don't fall for their scare tactics: like them saying PUCs don't like Automated TPV. Or them saying they can get you going faster with Live TPV then with Automated TPV. We often find that companies who charge by the minute like to drag calls out and make call scripts long as possible, our automated script forces the process to move along step by step. Don't get talked into running LIVE TPV, never pay $2 to $3 a pop. Use Voice Stamps Automated TPV Platform and see a 50% to 70% savings every month. |
Sales Verification ServicesPUC and PSC Compliance for Utility ProvidersFor utility companies including electric, gas, water in regulated industries, we will work closely together with you to help assure your TPV call scripts cover all PUC or PSC requirements for the specific markets you are servicing. Some states are overbearing with regulations (equals more questions) while others are more relaxed (equals less questions). We will custom design your script to fit your current needs and to account for your future needs moving forward. We will make script changes quickly as you grow and expand into new retail markets.
FCC Compliance for Telco ProvidersFor telecom companies regulated by the FCC, we will work closely together with you to help assure you TPV call scripts cover all FCC requirements for the area codes you are servicing. For more details about FCC requirement for individual states you may visit https://www.fcc.gov/general/slamming
Who Needs 3rd Party Verification Services?
TPV for PHONE COMPANIES
TPV for ENERGY COMPANIES TPV for ELECTRIC COMPANIES TPV for WATER COMPANIES TPV for GAS COMPANIES Energy Companies selling utilities into deregulated energy markets are required to use Third Party Verification Services. Long Distance Providers are required by law to use a Third Party Verification service when switching a consumers phone services over from another phone company. TPV helps protect consumers from slamming or being switched without their full consent. Merchants who take Electronic Check payments over the phone are required to receive either written or voice recorded authorizations or verbal contracts. Telemarketing Companies doing any kind of sales over the phone may need 3rd party call recording services or verbal contracts. FTC Telemarketing Sale Rule TELEMARKETING SALES RULE 16 CFR PART 310 We Complement Live TPVAdvantages of complementing your live agents with our Automated TPV
Common Problems with Live Only
Advantages of Adding Voice Stamps Automated TPV
Here is how it would work... After the customer states their answer and presses the # key, agent will have the chance to Review, Delete and Re-record the last answer, or navigate system by pressing: a). press 1--to review your answer; b). press 2--to rerecord your answer; c). press 3--to continue. |
